Loss Prevention Risk Associate

The Loss Prevention Risk Associate is a support role for the LP Team. This position reviews exceptions from various LP software applications, makes determinations of the outcome of the exceptions, and initiates cases as needed. This role will also assist with coverage of the Receptionist desk as needed. This individual should effectively exhibit JD Finish Line’s core values of Customer, People, Winning, Community, and Financial Responsibility in everything they do by performing the following main duties:

• Assists with investigations involving theft, fraud, policy abuse, etc.
• Monitors POS transactions for fraud
• Gathers and documents evidence as it relates to theft incidents and policy abuse.
• Enters cases into the case management system
• On an ad-hoc/as-need basis, may provide coverage & receptionist duties for corporate office front desk & Distribution Center LP desk.
• Performs additional duties as assigned.

Competency Expectations

• Excellent written and verbal communication skills
• Proven decision-making and problem solving skills required.
• Proven ability to perform independently with minimal supervision
• Possess high level of maturity, discretion, tact, judgment and ability to maintain confidentiality
• Good time management, organizational, and interpersonal skills
• Knowledge of retail operations, inventory control or Loss Prevention functions preferred

Required Education and/or Experience

Associate’s degree is preferred but not required, along with 1 - 2 years of experience in either retail, loss prevention, or with analytics; or equivalent experience and/or training; or equivalent combination of education and experience. Internal JD Finish Line experience strongly preferred.

Required Computer and/or Technical Skills

Should have basic to intermediate knowledge and abilities with Microsoft Office and/or Google Suite Products and the technical ability to learn various loss prevention systems.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. A valid driver’s license is mandatory. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sit for up to 6 hours per shift
• Use hands to finger, handle and feel
• Reach with hands and arms
• Talk and/or hear
• Stand for up to 8 hours at a time periodically
• Walk or move from one location to another
• Occasionally may need to climb, balance, stoop, kneel, or crouch
• Lift and/or move up to 10 pounds regularly and up to 50 pounds occasionally
• Punctuality and regular attendance consistent with the company’s policies are required for the position.
• Average work week is 40-50 hours, which can vary depending on business need.
• The work environment for this position is a moderately noisy mall / store setting. Travel, air or land, is required 3 to 5 days per week.