What are the responsibilities and job description for the Receptionist/Kennel Technician position at JD Kennels - Camp David for Dogs & Cats?
We are looking for a new team member to join our friendly, hard-working, and dedicated team here at JD Kennels.
General Summary of Job
The Receptionist is responsible for customer service, reservations, processing invoices & payments, processing enrollments, and administrative duties in support of these functions. Additionally, they are responsible for the maintenance and cleaning of the reception area. All receptionists are cross-trained as Kennel Technicians and will be expected to work a few Kennel Technician shifts per week. The Receptionist reports to the General Manager.
Primary Duties
Customer Service
-Our priority is servicing the clients that are in our center by greeting everyone who enters and offering assistance (i.e., clients on the phone should be asked to hold while you greet a client that enters or ask for a number & call back the client on the phone). Attempt to call clients by their first names and acknowledge their dogs by name too. Thank them for doing business with us and encourage them to return.
-Telephone calls should be answered promptly with the Company greeting, your name, and an offer of assistance. Calls for management should be screened and announced – not just put through. Document messages for management on phone message pads complete with date, time of call, phone number, complete message & your initials. Check the phone frequently for missed call messages and return promptly.
-Show appreciation to our clients for visiting and encourage them to use our services. Explain our focus on pet wellness and the quality care provided in all our services.
-Utilize friendly sales techniques to upsell clients on additional services and products that will benefit their pets.
-Work with dissatisfied clients in an effort to resolve issues to retain clients.
-Give tours of the facility to potential customers and answer questions regarding our services, policies, and procedures. Explain our focus on pet activities, wellness, and quality care provided in all our services.
Reservations & Invoice Processing
-Enter client reservations in system including extra charges as per pet policies
-Receive payments and process invoices as described in the Invoice Processing procedures. Timely collect all invoices posted to pending bills.
-Keep familiar with management-approved payment exceptions and client prepayments/credits and keep accurate records for all.
-Balance cash bag daily.
Pet Check-in Processing
-At check-in confirm current client contact information & care instructions for pet for all services to be provided. It is critical to accuracy in billing and pet care that all pets and services are entered 100% correctly in system. Check pets in as they arrive.
-Complete inventory of luggage, feeding, and medication instructions
-Process enrollment paperwork accurately & timely
-Monitoring, following-up, and documenting pet vaccinations
Other Job Duties
Administrative
Print copies of daily reports for reception area for all service areas.
File paperwork in client files as outlined.
Print and maintain copies of client forms and packages as needed.
Print administrative forms as needed for reception.
Make client reminder calls
Perform functions as assigned
Other
Cleaning tasks.
Assist new staff in learning procedures and serving clients.
Other duties as assigned
Minimum Experience, Skills, Certification or Academic Background Required
High school graduates preferred
Excellent oral & good written communication skills
Good math skills & selling skills preferred
Previous work experience demonstrating dependability
1-2 years experience providing client service & processing payments
Self-motivated, independent worker with attention to detail
Proven leadership and training skills
Ability to work in a team environment
Good decision and problem-solving skills
Good organization and planning skills
Demonstrated flexibility and proven coping skills
Kennel Technician duties:
Primary responsibilities include: taking care of dogs and cats, ensuring they are played with, safe, happy, clean, fed, hydrated, and well at ALL times. It's important that we clean their rooms, yards, and play areas multiple times throughout the day and spend lots of time with them in their play yards. We run a strict schedule.
Physical requirements include the ability to lift up to 50 lbs, the ability to work under conditions that require sitting, standing, walking, bending, reaching, pulling, pushing, and grasping, ability to speak and hear well to effectively convey information and understand instructions, and the ability to communicate effectively with other staff members.
Yes, we love our jobs here and DO get to love on all sorts of pets, but there is a lot of cleaning/organizing/feeding/medication administration/private playing/food prep/etc. that goes on as well. Please only apply if you're HARD WORKING, DEPENDABLE, LOVE ANIMALS, WORK WELL WITH OTHERS, ATTENTIVE, and ENJOY CLEANING.
We offer flexible full and part-time schedules.
Job Type: Part-time
Pay: $12.50 - $14.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- On-the-job training
Shift:
- 10 hour shift
- Day shift
Supplemental Pay:
- Tips
Work Days:
- Holidays
- Monday to Friday
- Weekends as needed
Education:
- High school or equivalent (Required)
Experience:
- Reception/Customer Service: 1 year (Preferred)
Shift availability:
- Day Shift (Required)
Ability to Commute:
- Royse City, TX 75189 (Required)
Work Location: In person
Salary : $13 - $14
