What are the responsibilities and job description for the Technology Support Specialist position at JDA TSG?
At JDA TSG , we empower many of the world’s leading brands by providing top-tier specialized talent, business process expertise, and innovative solutions that propel their organizations in dynamic new directions. Our reputation is built on delivering exceptional focus, adaptability, and confidence with every client we serve.
We have an immediate opportunity for a Technology Support Specialist to join our company, working directly with the Director of Technology. T his is a hybrid full-time, salaried position requiring three days in-office per week in NYC location, with a comprehensive benefits package .
The ideal candidate possesses a strong aptitude for self-learning and mastering various cloud solutions. You should be enthusiastic about working with a diverse range of cloud technologies. This role is broad in scope and requires a high degree of curiosity to deeply explore and solve business challenges through AI implementation (Agents), automation, reporting, or innovative solutions yet to be developed. If you are a tech-savvy, analytical individual who thrives on detailed problem-solving while contributing to strategic decision-making, we encourage you to connect with us.
Location : Greater New York City Area (Hybrid, 3 Days Onsite in NYC)
Salary Range - $90,000 - $110,000 plus benefits
Primary Responsibilities Include :
- A Technology Support Specialist's time is dedicated to building our internal business solutions both at strategic and tactical levels. You will be responsible for creation, administration, deployment and adoption of internal JDA TSG technology initiatives.
- Work directly with the Director of Technology in driving and owning both tactical and strategic projects and activities
- Co-administer all primary business cloud solutions for (Azure AD, O365, SharePoint) and secondary cloud solutions where needed
- Manage hardware, software, and licensing, including imaging, deployment, updates, troubleshooting, and license tracking for Windows and macOS devices
- Enhance and administer ticketing and asset management system which prioritizes and tracks requests to resolution.
- Own and resolve new hire and ongoing software technical support (tactical).
- Evaluate and recommend new technology solutions with cost / benefit analysis.
- Develop and produce short instructional videos for internal users, including scripting, editing, voice-over, and publishing.
- Effectively trains users on complex topics with clarity and patience, ensuring a smooth and engaging learning experience for all skill levels.
Must Have :
Technical Requirements
Nice to Have :
What This Role is Not :
About JDA TSG :
Since 2011, our mission has remained the same : to partner with clients helping to solve the toughest problems facing their businesses. We have been successful by applying a dynamic and forward-facing approach to business process improvement, outsourced managed services, best leveraging of technologies and talent solutions.
Our core values provide the framework that allows us to continually focus on what made us successful in the first place. Quite simply, our values inform us of everything that we do. We knew from day one that if we hired smart, passionate people and provided them with meaningful yet challenging roles, we would thrive as an organization.
Benefits and Perks :
JDA TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.
Salary : $90,000 - $110,000
