What are the responsibilities and job description for the OTC Specialist Int position at jda?
Scope:
- Review and interpret net new contracts while verifying accuracy, terminology, and specifications.
- Support internal and external customers through swift and accurate contract processing and efficient issue resolution.
- Assist in Fulfillment, Hardware, and Customer Account requests as needed.
What you'll do
- Work through the Order to Cash Process to ensure contracts are processed in a timely and efficient manner.
- Validate and Process all net new subscription, software, maintenance, and education contracts ensuring their accuracy and escalating any issues that may arise
- Ability to work with multiple teams to resolve any discrepancies or disputes, to include Sales, Legal, Revenue Recognition, Renewals, Billing, and Revenue Accounting
- Process Fulfillment request for new software and monitor the fulfillment queue for any existing customer requests
- Research and resolve entitlement issues involving net new deals as they arise
- Process Hardware requests as needed
- Monitor the Contact/Address request queue and assist in adding customer contact and address information into the customer account
- Assists with month-end and year-end closing process
What we are looking for
- 0-1 years of experience in OTC, contract processing, invoicing, or related field
- Strong knowledge of contractual, accounting, financial principles
- Strong analytical skills
- Excellent communication and interpersonal skills
- Strong attention to detail and ability to multitask
- Must be adaptable to change, customer-focused, and resourceful
- Proven ability to work independently and in a team environment
- Proficient in Microsoft Applications (Excel Outlook, Exel, etc.) and other accounting software
- Experience with Salesforce and Apttus is a plus, but not required
- Experience with Workday is a plus, but not required
- Willing to work overtime and the occasional weekend/holiday as needed.
-------------------------------------------
The salary range for this position is: USD $40,440 - $49,560.
The salary range information provided, reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual salary will be commensurate with skills, experience, certifications or licenses and other relevant factors. In addition, this role will be eligible to participate in either the annual performance bonus or commission program, determined by the nature of the position.
At Blue Yonder, we care about the wellbeing of our employees and those most important to them. This is reflected in our robust benefits package and options that includes:
Comprehensive Medical, Dental and Vision
401K with Matching
Flexible Time Off
Corporate Fitness Program
A variety of voluntary benefits such as; Legal Plans, Accident and Hospital Indemnity, Pet Insurance and much more
At Blue Yonder, we are committed to a workplace that genuinely fosters inclusion and belonging in which everyone can share their unique voices and talents in a safe space. We continue to be guided by our core values and are proud of our diverse culture as an equal opportunity employer. We understand that your career search may look different than others, and embrace the professional, personal, educational, and volunteer opportunities through which people gain experience.
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
Diversity, Inclusion, Value & Equity (DIVE) is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inaugural Diversity Report which outlines our commitment to change, and our video celebrating the differences in all of us in the words of some of our associates from around the world.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Salary : $40,440 - $49,560
