What are the responsibilities and job description for the Front Desk Agent position at JDH Developers?
Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role involves managing front desk operations, handling guest inquiries, and supporting hotel management in delivering an outstanding guest experience.
Responsibilities
- Greet and welcome guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently while ensuring accuracy in billing and reservations.
- Respond to guest inquiries and provide information about hotel services, amenities, and local attractions.
- Handle phone calls using appropriate phone etiquette, addressing guest needs promptly.
- Maintain the front desk area in a neat and organized manner.
- Assist with night audit procedures as required, ensuring all transactions are accurately recorded.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Process reservations and cancellations while maintaining accurate records in the hotel management system.
- Provide support for special requests or issues that arise during a guest's stay.
Skills
- Strong customer service skills with a focus on guest satisfaction.
- Experience in hotel management or front desk operations is preferred.
- Proficiency in using phone systems and handling multiple calls efficiently.
- Excellent phone etiquette to communicate effectively with guests over the phone.
- Knowledge of night audit procedures is a plus.
- Bilingual abilities are highly desirable to cater to a diverse clientele.
- Strong organizational skills with attention to detail in managing reservations and guest requests.
- A background in hospitality management is beneficial but not required.
Join our team as a Front Desk Agent where your contributions will play a vital role in creating memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $12.50 - $14.00 per hour
Benefits:
- Flexible schedule
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Rotating weekends
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Richmond Hill, GA 31324 (Required)
Ability to Relocate:
- Richmond Hill, GA 31324: Relocate before starting work (Required)
Work Location: In person
Salary : $13 - $14
