Description

Join our Team at the Adobe Clubhouse at the Arizona Biltmore Golf Club!

We are looking for enthusiastic and service-oriented individuals to join our team. Located in Central Phoenix, the Adobe Clubhouse at the Arizona Biltmore Golf Club will offer breakfast, lunch, and dinner in a welcoming golf club atmosphere. We want our members and guests to receive an unforgettable dining experience. In addition to our Restaurant and Market, we will be hosting a variety of banquets and events in creating memorable experiences.

Job Summary

Under general supervision, the Food and Beverage (F&B) Manager will oversee all aspects of the Adobe Bar & Grille’s food and beverage operation during assigned time period, ensuring exceptional service and quality experiences for members and guests. This is a hands-on position that requires a proactive and engaged approach to managing daily food and beverage operations and leading team.

JDM Golf Teammates will role model the core values and behaviors by:

• Cultivating a positive work environment.
• Being efficient with time at work.
• Communicating effectively with management, co-workers, and guests.
• Being flexible.
• Maintaining integrity in all conversations and actions.
• Consistently reporting to work on time prepared to perform duties of position.
• Following internal procedures and external regulations; and reporting issues to management.

Duties and Responsibilities

The duties and responsibilities listed below are essential to the employee’s position.

Operational:

• Leadership and Oversight: Direct and oversee all food and beverage operations within the Restaurant, ensuring alignment with the strategic goals set by the Director and Clubhouse Manager.
• Operational Management: Develop and implement operating procedures, policies, and standards to ensure efficient and high-quality service across all Adobe Bar & Grille food and beverage operations, including the beverage cart and halfway attendants.
• Staff Supervision and Development: Supervise, mentor, and train team members, conducting regular performance evaluations and providing continuous development opportunities. Implement coaching and corrective action plans as needed. Consults with Adobe Senior Management and/or Human Resources, as necessary.
• Quality Control: Ensure adherence to food safety and sanitation standards. Conduct regular audits and inspections to maintain compliance with health regulations.
• Customer Relations: Address and resolve guest complaints related to food, beverages, or service promptly and professionally. Work with the management team to improve guest satisfaction.
• Inventory and Cost Management: Oversee food and beverage inventory management, including ordering, receiving, and controlling food and beverage supplies. Conduct regular audits to manage costs effectively and prevent loss.
• Strategic Scheduling: Manage the weekly staff schedule to ensure adequate coverage and optimal operation efficiency.
• Cross-functional Training: Participate in cross-training within Banquets to understand the overall operation, providing a comprehensive service approach.
• Event Management: May oversee food and beverage team during large group outings and special events, ensuring exceptional guest experiences.
• Reporting and Audits: Conduct regular audits of staff inventories and paperwork, assist with opening and/or closing paperwork, and ensure accuracy in all administrative procedures and processes in a timely manner.
• Manager on Duty (MOD): Serve as the Manager on Duty for Restaurant operation as needed, ensuring smooth and continuous operations.

Other:

• Actively participates in meetings and training session.
• Drafts and formats memos, emails, and reports in accordance with Adobe Bar & Grille guidelines and protocols.
• Performs all other related duties, as assigned. May be requested to assist with projects from time to time.

Qualifications

Education and Experience Required

Bachelor’s degree in hospitality management, business administration or a related field strongly preferred. HSD/GED required. Minimum 3 to 5 years’ experience in food and beverage management, preferably for a golf club or outlet for a resort/hotel.

Skills and Abilities

• Strong leadership skills.
• Strong communication and interpersonal skills.
• Ability to address issues promptly and make informed decisions.
• Dedicated to meeting the expectations and requirements of the members and guests.
• Ability to multi-task.
• Demonstrates a commitment to maintaining high quality service standards.
• Remains calm under pressure.
• Skilled at active listening, retaining knowledge and acting upon it.
• Open to change.

Computer Skills

Required:

• Ability to use POS system.
• Ability to use employee self-service on company’s human resources/payroll database

Certificates, Licenses, Registrations

Required:

Position may utilize golf carts; thus, must have a valid driver’s license.

Must be at least 21 years of age.

Must be a Certified Food Protection Manager (CFPM).

Must be certified with Arizona Title 4 Management Alcohol Training.

Other

Regular attendance is required. Additional hours including weekends and holidays may be required on a regular basis to fulfill duties of position. At times, individual must be able to work in a fast-paced environment with ability to handle and prioritize multiple, competing tasks and demands and to seek supervisory assistance as appropriate.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear. The employee regularly is required to stand, walk, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. The Employee frequently lifts and/or moves between twenty-five (25) and fifty (50) pounds. Specific vision abilities required by this job include close vision, ability to adjust focus, and manual dexterity in combination with eye/hand coordination. Auditory abilities required by this job include the ability to accurately hear information conveyed to guests and members and the ability to work effectively in areas with ambient noise. The work environment is subject to interruptions, varying and unpredictable situations and time pressures related to multiple tasks. There is extensive repetitive motion in using hands/wrists.

Work Environment

This position primarily works both indoors and outdoors. At times, extreme temperatures may be part of the environment.

Work requires exposure to temperatures sufficiently high to cause bodily discomfort. The noise level is usually moderate.

OSHA Category

Category II:  Individuals who engage in activities normally without exposure to blood or body fluids, but where exposure may occur in the event of an emergency including assisting staff, members, or guests.

The above statements are intended to describe the general nature and level of work performed by people assigned to this job. They are not intended to be an exhaustive list of responsibilities, duties and skills required of personnel so classified. Other functions may be assigned, and management retains the right to add or change the duties at any time.

We Offer…

PT Benefits: Flexible Scheduling, Direct Deposit, Free Parking, Paid Sick Leave, Free Golf, Golf Shop Discounts. Waiting periods may apply.

FT Benefits: Health Insurance, Direct Deposit, Free Parking, Vacation, Holidays, Paid Sick Leave, 401K including match, Free Golf, Golf Shop Discounts. Waiting periods may apply.

How to Apply: If you are ready to be a part of something special, come join our team. Please complete the online application for our management team to review what sets you apart from others. If you receive a conditional offer, we do conduct a background check. EOE.