Description

Join our Team at the Adobe Clubhouse at the Arizona Biltmore Golf Club!

We are looking for enthusiastic and service-oriented individuals to join our team. Located in Central Phoenix, the Adobe Clubhouse at the Arizona Biltmore Golf Club will offer breakfast, lunch, and dinner in a welcoming golf club atmosphere. We want our members and guests to receive an unforgettable dining experience. In addition to our Restaurant and Market, we will be hosting a variety of banquets and events in creating memorable experiences.

Job Summary

The Server’s purpose is to serve food and beverages and to provide a positive dining experience for guests and members by ensuring they feel welcome, comfortable, and important. The goal is to provide a memorable dining experience for each guest’s overall satisfaction and enhances the reputation of the Adobe Clubhouse food outlets.

JDM Golf Teammates will role model the core values and behaviors by:

• Cultivating a positive work environment.
• Being efficient with time at work.
• Communicating effectively with management, co-workers, and guests.
• Being flexible.
• Maintaining integrity in all conversations and actions.
• Consistently reporting to work on time prepared to perform duties of position.
• Following internal procedures and external regulations; and reporting issues to management.

Duties and Responsibilities

The duties and responsibilities listed below are essential to the employee’s position.

Customer Service:

• Greet guests / members in a warm and friendly manner.
• Answer questions about the menu.
• Make recommendations based on customer preferences.

Menu Knowledge:

• Describe dishes accurately including ingredients and preparation methods.
• Staying updated on current menu choices, specialties, and menu deviations, knowing if the kitchen is running out of any item.
• Answer questions on dietary restrictions or special requests.

Order Taking:

• Take orders accurately by writing down the order and then entering the order into the POS at the server
• Suggest additional items to enhance the dining experience and increase revenue.

Timing and Coordination:

• Coordination with kitchen staff is important in timing of orders.
• Ensure food and beverage is served promptly and at an appropriate flow.

Table Maintenance:

• Monitor tables, ensure guests and members have everything they need (e.g., water refills, utensils, etc.).
• Clear empty dishes, as needed
• Prepares tables, lays out napkins and utensils, making sure condiments are refilled, and performing all other preparation tasks.
• Handle payment process accurately and timely.

Other:

• May be scheduled to work at banquet events.
• Participates in pre-shift meetings, taste tests, and training.
• Performs side work, as assigned.
• Conform with all safety standards and use of all appropriate safety equipment.
• Follow good personal hygiene guidelines.
• Performs other duties, as assigned.

Qualifications

Education and Experience Required

• High school diploma or general education degree (GED)
• Two to three years related server experience and/or training preferred
• Experience working at banquet events helpful but willing to provide training

Skills and Abilities

• Possess strong interpersonal skills to deliver exceptional service – should be friendly, approachable, and attentive.
• Strong attention to detail and time management skills.
• Strong teamwork and collaboration:  Ability to collaborate with kitchen staff, bartenders, bussers, and other restaurant staff.
• Strong communication skills including effective listening.
• Highly organized to manage multiple tables.
• Flexible and adaptable to changes in workflow, menu items, staff, etc.
• Ability to remain calm during peak hours or challenging guests or members.
• Comfortable in upselling.
• Demonstrated working knowledge of food handling regulations.

Computer Skills

Required:

• Ability to use Point of Sale (POS) System
• Ability to use employee self-service on company’s human resources/payroll database

Certificates, Licenses, Registrations

Required: Position may utilize golf carts; thus, must have a valid driver’s license.

Unexpired Arizona food and liquor certifications. Must meet age requirements to handle and serve alcoholic beverages. Must be at least 19 years of age.

Other

Regular attendance is required. Additional hours including weekends may be required on a regular basis to fulfill duties of position. At times, an individual must be able to work in a fast-paced environment with the ability to manage and prioritize multiple, competing tasks and demands and to seek supervisory assistance as appropriate.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear. The employee regularly is required to stand, walk, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. The Employee frequently lifts and/or moves between twenty-five (25) and fifty (50) pounds. Specific vision abilities required by this job include close vision, ability to adjust focus, and manual dexterity in combination with eye/hand coordination. Auditory abilities required by this job include the ability to accurately hear information conveyed to guests and members and the ability to work effectively in areas with ambient noise. The work environment is subject to interruptions, varying and unpredictable situations and time pressures related to multiple tasks. It also requires regular use of a point-of-sale terminal. There is extensive repetitive motion in using hands/wrists.

Work Environment

This position primarily works both indoors and outdoors. At times, extreme temperatures may be part of the environment.

Work requires exposure to temperatures sufficiently high to cause bodily discomfort. The noise level is usually moderate.

Schedules vary and may include weekends, holidays, etc. as determined by business needs.

OSHA Category

Category I: Position engages in activities that with a high risk of coming into direct contact with blood and body fluids for which specific precautions must be taken. This position has been identified as Category I as it is most likely to attend to kitchen burns, accidents, or injuries.

The above statements are intended to describe the general nature and level of work performed by people assigned to this job. They are not intended to be an exhaustive list of responsibilities, duties and skills required of personnel so classified. Other functions may be assigned, and management retains the right to add or change the duties at any time.

Pay: With exceptional service, individuals often earn between $25 and $28 per hour on average...and even more! Tipped position - Minimum wage with tips

We Offer…

PT Benefits: Flexible Scheduling, Direct Deposit, Free Parking, Paid Sick Leave, Free Golf, Golf Shop Discounts. Waiting periods may apply.

FT Benefits: Health Insurance, Direct Deposit, Free Parking, Vacation, Holidays, Paid Sick Leave, 401K including match, Free Golf, Golf Shop Discounts. Waiting periods may apply.

How to Apply: If you are ready to be a part of something special, come join our team. Please complete the online application for our management team to review what sets you apart from others. If you receive a conditional offer, we do conduct a background check. EOE.

Salary : $25 - $28