Dental Scheduling Coordinator

Job Description

Job Description

Our office is looking for a full-time Dental Scheduling Coordinator to join our dental family in beautiful Coronado, California. Hours are Monday through Thursday 7 : 50am-5 : 00pm and Fridays as needed from 8 : 00am-12 : 00pm.

We are a private practice that is dedicated to providing our patients with personalized, gentle care in a low-stress, family-oriented environment. We take pride in having an office that is filled with laughter and fun throughout the day. Our ideal candidate is an upbeat person who is an excellent communicator and enjoys working in a team environment.

Job Summary

Coordinate, integrate and represent all facets of patient services

Meet and greet patients and make them feel welcome and relaxed

Answer phones

Schedule patient appointments

Communicate with patients regarding scheduling options

Maintain patient records and coordinate patient flow

Manage and control the daily, weekly and monthly schedule to meet practice production and collection goals

Compile data and operate office equipment to maintain business records and reports

Qualifications

An individual must fulfill each essential duty as listed below to perform this job successfully.

Essential Duties :

Keep the doctor and the hygienist productively busy throughout the day

Answer telephones

Review patients records and obtain medical clearance as needed

Track patients in the referral process and coordinate with the specialty office to ensure ease for the patient's experience

Review patient records for each day’s schedule, noting any outstanding treatment needs

Schedule all appointments and detail procedure and time needed

Stabilize production by scheduling according to practice guidelines

Maximize time efficiency in scheduling by utilizing procedure codes to doctor time, assistant time and anesthesia

Check messages and update staff as to any schedule changes

Greet patients by name and update addresses, telephone numbers and insurance information as appropriate

Alert appropriate staff of patient arrivals

Monitor the schedule throughout the day to ensures a smooth operation

Maintain a short call list to aid in filling last-minute openings

Check account balances of patients coming in and prepare to discuss any monies due

Adhere to all safety and health regulations

Ensure the accuracy of schedules so that appropriate services are included in each visit

Note chronic last-minute cancellations in the patient’s file to prevent prescheduling the next hygiene visit

Keep staff and doctor informed of the next available opening; allow time for emergency patients

Call tardy patients to determine their status and inform the clinical staff

Keep patients informed of expected waiting time if the doctor is behind schedule

Confirm appointments with patients two days in advance of an appointment

Call insurance companies and update computer for all new patients and any changes

Paperwork / Recording

Record treatment information in the patient’s chart and / or computer

Enter the type of treatment planned for the next appointment and the amount of chair time, doctor time, and assistant time needed

Place all non-scheduled, diagnosed treatments in the tickler file for follow up in one week

Facilitate new patient onboarding by sending out required forms and ensuring that they are completed at least 2 days prior to appointment date

Ensure we have received all pertinent x-rays from patient's previous dentist

Organize and maintain all file systems

Collect patient portion of treatment due

Create receipts for all patient transactions

Keep the short-call opportunity list current

Record broken appointments and last-minute cancellations in the patient file

Complete daily monitors as requested by the practice

Keep all patient records up-to-date

Log all patient referrals and email referral to specialty office along with pertinent x-rays / photos

Knowledge / Skills / Abilities

Knowledge of English composition, grammar, spelling and punctuation

Skilled in the use of standard office equipment, including telephones, calculators, copiers, fax, computers and computer software (Google Sheets, Google Docs, practice management software)

Ability to maintain composure and professionalism when dealing with stressful situations

Ability to engender trust with doctors, co-workers and patients

Ability to work cooperatively with management, staff and patients

Ability to prioritize, organize and complete tasks in a timely and independent manner

Ability to accept constructive criticism

Ability to understand and follow written and verbal instructions

Ability to collect data, establish facts and draw valid conclusions

Ability to communicate and express thoughts and ideas competently

Ability to quickly grasp relevant concepts regarding duties and responsibilities

Ability to administer CPR and first aid

Remain informed and updated on OSHA regulations and HIPAA requirements

Has a positive attitude about the practice and the services provided

Increase knowledge and skills through self-study and by attending courses and seminars

Has dependable job attendance and can be relied on to follow through with assigned tasks

Education and Experience

High school diploma or equivalent

Minimum of 2 year(s) relevant experience in the dental profession

Physical Requirements

Employees must meet the physical demands described here needed to perform the essential functions of this job successfully. The practice may make reasonable accommodations to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to :

Lift up to 10 lbs

Sit for long periods

Employers may assign additional or different duties at their discretion.

Skills :

• General Practice
• Marketing
• Scheduling
• Social Media
• Treatment Planning
• Fee for Service
• Claims / Appeals
Benefits :
• Dental
• 401k

Compensation :

Salary : $20 - $23