What are the responsibilities and job description for the Aesthetic Patient Care Coordinator position at JECT?
About JECT
JECT is a medical aesthetics brand specializing in cosmetic injectables and medical-grade skincare. We offer a curated menu of services in a warm and inviting environment with safety and results as our utmost priority. Our mission is to make these services accessible and mainstream. JECT has locations in the West Village, Upper East Side, Bridgehampton, Westchester, Miami, and Los Angles with additional locations in the works as well.
Description
We are looking for an Aesthetic Patient Care Coordinator to be responsible for the management of the patient pipeline, as well as optimization of sales and patient care opportunities, through the delivery of service excellence and a consultative approach.
JECT’s Core Values
Specialized: JECT sets the industry standard for medical aesthetics. Our providers are all board-certified medical professionals that specialize in aesthetics, with extensive professional experience. All providers complete JECT Academy, an innovative and rigorous aesthetics training program that encompasses all relevant aspects of the field.
Personalized: JECT consistently goes above and beyond to provide our patients with a personalized experience and unparalleled results. We specialize in full face consultations that consider a holistic and multifaceted treatment approach. Our priority is development of individualized treatment plans reflective of our expertise and our client’s aesthetic goals.
Welcoming: At JECT, we pride ourselves on approachability and providing our patients comfort and ease throughout the entirety of their experience. We get to know our clients on a personal level and take the time to discuss their goals, questions, and concerns. The JECT environment feels warm and inviting, while also conveying to the client that they’re in the best of hands.
Collaborative: As one of the fastest-growing aesthetics businesses in the industry, our team is made up of the best and the brightest. We build upon our collective knowledge to ensure patient safety and the best results for our clients. We uplift one another and cultivate a supportive environment that encourages growth on both the individual and company level.
Key Responsibilities
- Manage and respond to incoming client communications via phone, text message, and email
- Provide clients with an educational and value-enriched consultative approach, to initiate, expand, and close sales opportunities
- Answer all questions regarding costs and services (deferring to a provider if necessary)
- Schedule clients for initial and future appointments and enter all relevant client demographics into practice management system as directed
- Resolve client questions and issues with the utmost care and attention to detail
- Share customer feedback and information with other team members and managers to continuously evolve the client experience
- Maintenance of client profiles across all systems: completing profiles for new clients, updating contact details when required, recording notes after all interactions with client, whether the interaction was via phone, text, email, or in-person
- Nurture relationships and facilitate client reach outs proactively and on a regular basis
- Deliver personalized service while meeting quality and productivity standards
- Ensure confidentiality of sensitive information, HIPAA
- Radiate the JECT mission and team goals, including KPIs and OKR
Expectations
Ability to multi-task in a fast-paced environment, whilst still being attentive to clients
Ability to take the lead on a conversation and initiate a consultative approach
Strong interpersonal and communication skills, with the ability to listen and adjust one’s tone and cadence to mirror that of the client
Existing knowledge of medical aesthetic services highly advantageous
Must be willing to work a flexible schedule including some evenings and weekends
Qualifications
Associates degree preferred
1-2 years of sales experience
Experience in medical aesthetics or similar industry highly advantageous
Compensation & Benefits
Competitive compensation: $26.00/hr.
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k)
Paid Time Off (Vacation & Sick)
Training & Development
Generous employee discounts on JECT services and products
Salary : $26
