What are the responsibilities and job description for the Downtown Ambassadors 2025 position at JEDC?
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Now hiring Downtown Ambassadors with flexible start dates throughout the summer starting in May! For consideration, please complete a few screening questions and provide three professional references.... No cover letter required.
Description:
Funded by CBJ Marine Passenger Fees, this seasonal position is highly interactive and designed to enhance the public's experience of Downtown Juneau. Select your own schedule between 8am-8pm. Ideal for those seeking to remain active, be outdoors, and interact with the locals, as well as visitors from around the world. Requires being exposed to the elements and being on your feet for the duration of each shift. Time off can be arranged as needed to allow for summer travel and personal accommodations.
Main Duties:
- Independently patrol streets to provide hands-on support to cruise ship passengers, visitors, and local businesses.
- Share local knowledge as requested (e.g., transportation, directions, pharmacy, excursions, shopping, dining).
- Monitor areas of the downtown corridor between South Franklin St. and Willoughby Ave.
- Complete sign-out report at the end of each shift.
Key Attributes:
- Local Knowledge - Fluent in all things Juneau.
- Interpersonal Skills: Effective customer service orientation to assist individuals from different cities and countries in a friendly and positive manner.
- Physical Stamina: Ability to remain on feet for extended periods, carry up to 10 lbs., and walk for the duration of each shift on concrete sidewalks and curbed terrain.
- Resourcefulness: Ability to independently find solutions and resources for visitors to Downtown Juneau.
- Accountability: Owning your responsibilities and outcomes. When working with minimal supervision, being accountable for your work is essential.
- Language Proficiency: Proficiency in understanding, speaking, and writing in English required. Additional language fluency is a plus.
- Problem-Solving and Judgment: Aptitude for recognizing and solving problems, exercising good judgment, and making sound decisions.
- Observation and Time Management: Exceptional time management and observation skills.
Required Qualifications:
- Deep local knowledge of downtown Juneau and nearby businesses, services, activities, and sites.
- Prior experience working with little to no supervision.
- Prior experience in customer service.
- Prior experience dealing with ambiguity and changing scenarios.
Attire:
- To highlight visibility, Downtown Ambassadors will wear issued gear during each shift.
Salary : $20