What are the responsibilities and job description for the CUSTOMER SERVICE REPRESENTATIVE position at Jeff Belzer Auto Group?
Overview
Are you looking for a career in service but do not know how to get your foot in the door? If so, let us help you kick start your career! As a Customer Service Representative, you will be part of the Jeff Belzer service department team dedicated to resolving customer issues in a prompt, professional and friendly manner while focusing on positive customer experiences.
Our dealership is a fast paced environment and requires someone who can multitask. This position is the first point of contact at our dealership and it is essential that you provide a good impression to our customers whether in person or on the phone.
This position is primarily responsible for providing world-class customer service and responding to inquiries from our customers. This includes providing prompt and courteous service to customers, service advisors, and service managers in regard to customer questions or issues.
Benefits
- One of the largest Auto Groups in the entire Midwest
- 401k with employer match
- Paid training
- Plenty of growth opportunity (we have set all-time store records in most metrics, 12 out of 12 months in 2024!)
- PLUS, vast majority of promotion comes from within the company
- Health, vision, dental, disability, life and vision insurance
- Employee vehicle purchase plans
- Long term job security
- Fixed work schedule
- Discounts on accessories, products, and services
- Management staff committed to your success
- We provide the tools you need to succeed with training, materials and coaching
- Provide world-class customer service and immediate resolution to inquiries at the point of contact
- Provide dedicated, personalized support delivered over the phone, email, and text
- Adhere to our robust Customer Quality Follow-up Program.
- Excellent interpersonal, written, and oral communication skills.
- Demonstrated ability to provide excellent customer service.
- Ability to display Empathy
- Excellent Problem Solving and Decision Making Skills
- Good organizational skills
- Positive attitude Accurate and detail oriented
- Work independently and function as a team player
- Strong computer skills with a working knowledge of Microsoft Word, Excel, and Web Browsers
- Morning shift 7am-3pm (Monday-Friday)
- Saturday & Sunday - Off
Responsibilities
Skills
Schedule
About us :
Jeff Belzer's has been family owned and operated for over 40 years. As one of the largest volume dealers in the Midwest, our group is proud to represent 7 of the Nation's top brands at three locations. Our newest location is open for business in Roseville!! Jeff Belzer's also provides a state-of-the-art collision facility, full accessories up-fit department, growing commercial department, and fully ASE certified service department with rental car / shuttles services available.
All these important factors provide our 400 staff members with the unique set of tools needed to operate at the level required to be successful. Which has catapulted our group to the #1 Chevrolet Volume Dealer (2013-2024), Chevrolet's Prestigious- Dealer of the Year (2017-2023), #1 Dodge / Ram (2014-2024), #1 KIA Dealer (2016-2024), and #1 HD dealer for Ford in 2019 & 2020!!! With our newest location in Roseville, we are now the largest Chrysler, Jeep, Dodge, and Ram dealer in the entire state of Minnesota!!
EEOC statement :
Jeff Belzer Auto Group is an equal opportunity employer. We value and respect diversity in our workforce and strive to create an inclusive work environment where all employees can thrive. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or veteran status. We encourage individuals of all backgrounds to apply for this position.
