Licensed customer service representative

Job Description

Join the Jeff Cook Agency, a renowned and dynamic organization in the heart of Lowell, Arkansas, dedicated to providing exceptional customer service experiences. As a Licensed Customer Service Representative, you will be the front-line ambassador for our agency, delivering personalized assistance and fostering client trust. We offer a vibrant, in-office environment where passion for service excellence is met with the opportunity to impact client relations and agency success directly.

If you are passionate about people and driven to deliver positive service experiences, this role at Jeff Cook Agency is perfect for you. Seize this opportunity to become an integral part of our dedicated team, ensuring our customers receive unparalleled service and support. Join us in cultivating meaningful connections and making a significant difference in our client community. Your journey to impactful service starts here. Apply today!

Salary: $40000.00 per year

Benefits

Annual Base Salary Bonus Opportunities

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Retirement Plan

Evenings Off

Responsibilities

Customer Engagement: Actively engage with customers to understand their needs and preferences.

Inquiry Handling: Respond promptly to customer inquiries, providing accurate and timely information.

Licensing Compliance: Ensure all customer interactions comply with the relevant insurance licensing regulations.

Relationship Management: Build and maintain strong relationships with clients to enhance loyalty and retention.

Problem Solving: Address and resolve customer issues effectively and efficiently.

Team Collaboration: Work closely with team members to enhance service quality and efficiency.

Requirements

Licensing: Must possess an active Arkansas Customer Service License.

Experience: Prior experience in customer service, preferably within the insurance sector.

Communication Skills: Excellent verbal and written communication skills.

Customer Focused: Strong commitment to providing outstanding customer experiences.

Problem Solver: Ability to handle inquiries and solve concerns efficiently.

Adaptability: Preparedness to work in a dynamic office environment.

Team Collaboration: Demonstrated ability to work well in a team setting, promoting a positive work culture.

Technology Competency: Proficiency in using relevant software and tools for customer relationship management.

Company Description
Our family has worked closely with Allstate for years to help people with their insurance needs – from homes to auto to boats and more. Our quality, service-oriented agency is not only owned and operated by a family, customers tell us we make them feel like family too. One of the things I like best about working with Allstate is the variety of products and services I can offer customers. More than insurance, I can offer a variety of solutions to address their financial needs – such as saving for a child's education or retirement.