What are the responsibilities and job description for the Service Advisor (Volume store-Top pay) position at Jeff D'Ambrosio Volkswagen?
What We’re Looking For: We are seeking a motivated advisor to take our Service Department to the next level.
What We Offer
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Ongoing professional training
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Flexible scheduling
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Medical & Dental
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401(k) Retirement
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Paid Vacation
Responsibilities
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Assist customers in servicing, repairing and explaining each service need.
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Understanding customers' requirements and concerns; matching requirements and concerns to various service options.
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Making the customer comfortable with the service being performed and keeping the customer informed and updated during the service of their vehicle.
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Keeps abreast of new products, features, accessories and attend product training as required.
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Maintain a service customer follow up system that encourages repeat and referral business and contributes to customer satisfaction.
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Creating goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business.
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Maintaining a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately.
Qualifications
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Strong focus on providing excellent customer service.
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A high school diploma is required.
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Automotive Service experience preferred 3-5 years
