Experienced Customer Service Representative

Job Description

The Jason Fleming Insurance Agency in Plano, Texas is looking for a dedicated, driven individual to join our growing team as an experienced Full-Time Customer Service Representative. If you are determined and have amazing relationship-building skills, then this is your opportunity for a rewarding career with excellent income and growth potential. As a customer service rep, you will be giving back to your community every day by assisting customers with the coverage to fit their unique needs.

Licensed and experienced is preferred.

Salary: $17.00 - $20.00 per hour

Benefits

Hourly Base Salary Based on Experience

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Responsibilities

• Develop ongoing networking relationships with Real Estate Agents, Mortgage Lenders, Title Companies, Auto Dealers, etc.
• Process customer policy change requests.
• Secure all Trailing Documents from customers.
• Handle all incoming claim calls from customers and follow-up.
• Complete Evidence of Insurance requests.
• Document each customer contact in eAgent.
• Immediately greet all customers, entering the office, in a friendly and helpful manner.
• Take premium payments from customers.
• Answer incoming phone calls on the first ring.
• Thoroughly understand and follow all underwriting, rating and compliance requirements.
• Maintains phone time or sales quotas as determined by management.
• Schedule appointments for sales staff to meet prospective customers.

Requirements

• Possess an upbeat, positive and enthusiastic attitude.
• Be a great self-starter with a sense of urgency.
• Proficiency to multi-task, follow-thru and follow-up.
• Confident, self-starter who works well independently.
• Must have ability to multi-task.
• Excellent Spelling and Grammar skills.
• Problem-Solving Capabilities.
• A Property & Casualty insurance license is preferred.
• A Life and Health insurance license is preferred.

Company Description
Farmers was founded in 1928 and grew and adapted to meet the changing needs of Americans. One constant has remained — we have an unwavering commitment to uphold our founding ideals to provide industry-leading products and first-rate services to the customers we're privileged to serve. If you are a talented individual with spirit, we have tools and resources to help you have your own business. Starting a business can be intimidating, but with support from the Farmers family, it doesn't have to be. Our award-winning training at the University of Farmers®, the experienced business coaching of our local district managers, financial support options, and a nationally recognized brand are available to help you succeed.