What are the responsibilities and job description for the Service Dispatcher Fairfield Hyundai position at JEFF WYLER FAIRFIELD 2 INC?
Jeff Wyler Hyundai of Fairfield is " Now Hiring" a Service Dispatcher
A service dispatcher answers customer calls, schedules service calls, and assigns work to service technicians. They may also create service tickets, update customer files, and invoice customers.
Responsibilities
- Update customer files: Keep customer files organized and updated in a database
- Invoice customers: Invoice customers for services
- Provide check in calls: Call the customer and inform them of the status of their vehicle.
- Take calls: Answer customer calls and collect relevant information
- Schedule service : Create service tickets and schedule service for Technicians
- Assign work: Assign service RO to Technicians
Skills
- Communication: Good communication skills are essential for dispatchers
- Decision-making: Dispatchers should be able to make quick decisions
- Organization: Dispatchers should be organized and keep track of customer files
- Multitasking: Dispatchers should be able to multitask
- Attention to detail: Dispatchers should pay close attention to detail
- Time management: Dispatchers should be able to manage their time well