Service Advisor - Superior KIA, Cincinnati

Jeff Wyler Superior KIA will be moving to an ALL-NEW Jeff Wyler KIA of Colerain location later this year!!!

New Facility!! New Opportunity!!

We are looking for a Service advisor!

Our brand-new state-of-the-art dealership will be located at the heart of Colerain Avenue alongside other great Jeff Wyler stores!

Are you ready to be a part of one of our most essential positions within our service department?

Are you ready to set yourself up for success?

Job Details:

• Draw Commission $75k-$100k/ earning potential per year based on experience.
• Untapped Earning Potential
• Opportunity For Growth

Benefits:

• Health Insurance and Dental Insurance
• 401(k) Matching
• Life Insurance
• Employee discounts for vehicle purchases, vehicle service repairs, maintenance work, and more!
• Referral program
• Paid Training
• Potential opportunity for future advancement across the company

What you will do:

• Promptly greet customers in the service drive.
• Perform walk-around of the customer vehicle to document existing damage, tire condition, and note any opportunities to provide services such as detail, dent removal, or address paint chips.
• Listen to customer's complaints and description of symptoms, clarify description of problems, and check vehicle maintenance records.
• Verify warranty and service contract coverage by examining records and papers, explaining provisions and exclusions.
• Generate service order estimates and quotes for customers based upon a menu of recommended services.
• Understand the technician's diagnosis and service recommendations.
• Verify availability of required repair parts.
• Explain cost, service process, and time requirements to customers thoroughly.
• Establish completion expectations with the customer.
• Monitor repair progress and Inform customer when vehicle is ready and customer concerns have been addressed.
• Document information about services performed or recommendations.
• Explain any cost adjustments to customers.
• Maintain satisfactory customer service scores as prescribed by the manufacturer and dealer.

Automotive Service Advisor – Qualifications

• Minimum of 1 year as a Service Advisor, Assistant Lane Manager, or Service Consultant experience preferred
• Proven record of achieving exceptional Customer Satisfaction
• Organized and friendly personality
• Exceptional communication skills with your customers
• Professional personal appearance
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record
• Must have a high school diploma or GED
• A desire for a long-term career with a growing organization
• Personal and professional integrity

Jeff Wyler is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, or status as a parent, or genetic information.

All applicants must demonstrate the ability to pass pre-employment testing, including a background check, MVR, and drug screening.