What are the responsibilities and job description for the Dispatcher, Emergency Services - Sub (Pool) position at Jeffco Public Schools?
SUMMARY: Point of contact for requests for safety and security assistance for District employees, public safety service providers, and the public. Monitor District alarm systems. Follow procedures to notify District safety and security personnel of situations, including providing radio communication, maintaining internal log and information regarding response plans and contacts, and acting as a liaison between sites and emergency personnel. Dispatchers must work on rotating shifts that assure 24 hour per day, 7 day per week coverage, including weekends and all holidays. Dispatchers are subject to being called in on very short notice to assist in emergencies or to cover a shift in the event of an illness.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Monitor access to District facilities by responding to telephone notification from personnel entering/exiting District facilities after hours.
Monitor and coordinate the appropriate response to fire, security, and HVAC alarms.
Use the two-way radio to exchange information with and ensure safety of field units.
Complete written reports, including activity logs and site mechanical problem reports.
Respond to telephone inquiries from employees, public safety service providers, and the public regarding District situations, including those of an urgent and/or emergency nature.
Request assistance from other agencies, including public safety responders.
Update response protocol and contact information in files.
Maintain records of site fire drills and notify the appropriate districts regarding fire drills.
Serve as dispatcher and emergency contact person for Transportation Department during weekends and after-hours during weekdays.
Support facilities personnel after hours and on weekends by making emergency call-outs and notifications.
Perform other duties as assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND TRAINING: High school diploma/GED required. Course work in areas of public safety, communications, and/or computer technology/operations highly desirable.
EXPERIENCE: 0-2 years experience in computer operation, typing, and dispatching.
SKILLS, KNOWLEDGE, & EQUIPMENT: Excellent verbal and written communication skills and problem solving skills. Ability to handle multiple tasks and technical equipment under stressful situations. Strong commitment to being a constructive team player. Operating knowledge of and some experience with microcomputers. Must pass background investigation prior to hire.
CERTIFICATES, LICENSES, & REGISTRATIONS: None required.
SUPERVISION/TECHNICAL RESPONSIBILITY: This job has no supervisory responsibilities. Acts as resource for District administrators and staff and emergency personnel during mechanical problems and emergency situations.
CONTACTS: Daily contact with persons within the direct work group, other areas of the District, and the public to exchange information, coordinate responses to situations, and update information.
SAFETY TO SELF AND OTHERS: Low exposure to self to repetitive motion injuries due to extensive keyboarding and to bruises and cuts due to typical office accidents. High exposure to others to chemical and heat burns, fractures, loss of limb and/or sight, disfigurement, and/or fatality if a person in this position fails to respond in a timely or adequate manner to alarms and/or emergency situations.
The physical demands, work environment factors, and mental functions described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.
WORK ENVIRONMENT: While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate.
MENTAL FUNCTIONS: While performing the duties of this job, the employee is regularly required to accurately and appropriately communicate verbally and in writing; make sound judgments; respond accurately and quickly to changing situations; and to evaluate, compile, coordinate, disseminate information, and use interpersonal skills.
JUDGMENT AND DECISION MAKING: Work is assigned as authorized by the Director of Safety and Security. This position requires sound judgment and analytical skills with little or no supervision to accurately assess a situation and determine the appropriate course of action to include intervention, containment, and notification of appropriate agencies and personnel. Requires some computer knowledge to identify malfunctioning alarm systems and requires judgment and decision making skills to make proper notifications when systems are malfunctioning. Work is guided by the School Board policies and District and department policies and procedures. Errors in decision making could result in failing to respond or an inappropriate response, either of which could lead to possible injury or loss of life and/or property. Supervisor is involved in moderate and major decisions.
DIVERSITY OF DUTIES: Duties require verbal skills to obtain vital information from callers who may be distraught and/or uncooperative, District policy and department procedures, basic knowledge of public safety response, two-way radio and computer operation, and functions of the District alarm systems.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Monitor access to District facilities by responding to telephone notification from personnel entering/exiting District facilities after hours.
Monitor and coordinate the appropriate response to fire, security, and HVAC alarms.
Use the two-way radio to exchange information with and ensure safety of field units.
Complete written reports, including activity logs and site mechanical problem reports.
Respond to telephone inquiries from employees, public safety service providers, and the public regarding District situations, including those of an urgent and/or emergency nature.
Request assistance from other agencies, including public safety responders.
Update response protocol and contact information in files.
Maintain records of site fire drills and notify the appropriate districts regarding fire drills.
Serve as dispatcher and emergency contact person for Transportation Department during weekends and after-hours during weekdays.
Support facilities personnel after hours and on weekends by making emergency call-outs and notifications.
Perform other duties as assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND TRAINING: High school diploma/GED required. Course work in areas of public safety, communications, and/or computer technology/operations highly desirable.
EXPERIENCE: 0-2 years experience in computer operation, typing, and dispatching.
SKILLS, KNOWLEDGE, & EQUIPMENT: Excellent verbal and written communication skills and problem solving skills. Ability to handle multiple tasks and technical equipment under stressful situations. Strong commitment to being a constructive team player. Operating knowledge of and some experience with microcomputers. Must pass background investigation prior to hire.
CERTIFICATES, LICENSES, & REGISTRATIONS: None required.
SUPERVISION/TECHNICAL RESPONSIBILITY: This job has no supervisory responsibilities. Acts as resource for District administrators and staff and emergency personnel during mechanical problems and emergency situations.
CONTACTS: Daily contact with persons within the direct work group, other areas of the District, and the public to exchange information, coordinate responses to situations, and update information.
SAFETY TO SELF AND OTHERS: Low exposure to self to repetitive motion injuries due to extensive keyboarding and to bruises and cuts due to typical office accidents. High exposure to others to chemical and heat burns, fractures, loss of limb and/or sight, disfigurement, and/or fatality if a person in this position fails to respond in a timely or adequate manner to alarms and/or emergency situations.
The physical demands, work environment factors, and mental functions described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.
WORK ENVIRONMENT: While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate.
MENTAL FUNCTIONS: While performing the duties of this job, the employee is regularly required to accurately and appropriately communicate verbally and in writing; make sound judgments; respond accurately and quickly to changing situations; and to evaluate, compile, coordinate, disseminate information, and use interpersonal skills.
JUDGMENT AND DECISION MAKING: Work is assigned as authorized by the Director of Safety and Security. This position requires sound judgment and analytical skills with little or no supervision to accurately assess a situation and determine the appropriate course of action to include intervention, containment, and notification of appropriate agencies and personnel. Requires some computer knowledge to identify malfunctioning alarm systems and requires judgment and decision making skills to make proper notifications when systems are malfunctioning. Work is guided by the School Board policies and District and department policies and procedures. Errors in decision making could result in failing to respond or an inappropriate response, either of which could lead to possible injury or loss of life and/or property. Supervisor is involved in moderate and major decisions.
DIVERSITY OF DUTIES: Duties require verbal skills to obtain vital information from callers who may be distraught and/or uncooperative, District policy and department procedures, basic knowledge of public safety response, two-way radio and computer operation, and functions of the District alarm systems.
