Fraud Investigator II

JOB FUNCTION:

This position is responsible for combatting fraud for Jefferson Bank and limiting substantial fraud losses. The Fraud Investigator will assist the Department with studying incoming transactions, fraud alerts, and account activity based on customer spending patterns. The Investigator will have full comprehension of all fraud systems, parameters, and knowledge of current fraud patterns and respond accordingly to incoming fraud.

DUTIES AND RESPONSIBILITIES:

• Monitor real time queues, identify high risk transactions within fraud neural systems, and review customer’s spending behavior

• Analyze data from multiple sources to identify discrepancies, spot fraud, eliminate suspicion, and address fraud circumstances

• Network with law enforcement and other financial institution fraud contacts to track fraud usage and obtain needed information

• Keep abreast of industry breaches, scams, fraud trends, and evolving security enhancements

• Work with customers, vendors, and branch employees on a daily basis

• Work with BSA department as needed in sharing customer data that pertains to security violations or suspicious activity

• Evaluate and control fraud risk and ensure system programs are utilized to their full benefit

• Assist in fraud investigations and make a determination based on evidence

• Assist in Regulation E investigations to ensure all mandated documents, time requirements, and notifications are met, and that all relevant information is obtained from the customer

• Demonstrate and develop further proficiency in current fraud mitigation systems

• Create fraud cases in dispute system, and report fraud incidents to Visa and Pulse as required

• Maintain familiarity with card fraud and account fraud which encompass all account activity, deposit types, checks, kiting, card transactions, external transfers, etc.

• Maintain a professional and benevolent tone when working with customers

• Subscribe to fraud notifications and maintain knowledge of industry changes with a plan of development

• Review external transfers for any potential fraud

• Assist management in instituting technological approaches and methods to enhance processes, and periodically assist with research, graph and chart creations

• Review and evaluate multiple bank systems for risk, and consistently work within set timeframes for resolution of active fraud cases

• The Investigator will remain informed on full operations of the department and systems used, and maintain contact with manager regarding any fraud risks and mitigation

• Maintain all department and bank guidelines and requirements; job is subject to change and may evolve

• Participate in department, branch, and bank meetings as required

• Maintain strong communication with Operations department and managers in relation to any fraud related concerns

MINIMUM QUALIFICATIONS:

Work Experience

• 2-4 years of experience working in a bank Operations department specific to fraud

• Knowledge of check and check card functionality specific to customer accounts

• Knowledge of the requirements and functionalities of the Electronic Funds Transfer Act (Reg E)

• Awareness of fraud/security details and a keen sense of investigational methods

• Recent experience working within Neural Fraud Network Scoring Systems

• Experience in utilizing Verafin, Visa Risk Manager, Pulse Debit Protect, Centrix, Q2, Profit Stars, Xperience, Silverlake, preferred

Education/Skills/Experience

• High School Diploma or equivalent

• College Degree preferred

• Certified Fraud Examiner Certification preferred

Equipment/Machines/Software

• Must have excellent literacy with Microsoft Office including Excel, Word, Outlook, PowerPoint, and Adobe Reader/Acrobat

• Ability to work with office equipment such as personal computer, copier, fax, scanner, phone system, printers, calculator, shredders and other digital devices

Position Includes Driving

• No

Competency Requirements

• Ability to demonstrate exceptional attention to detail

• Ability to work independently with minimal supervision

• Confidence to make customer phone calls and properly authenticate customers

• Ability to work in a fast-paced environment

• Ability to work in high pressure, deadline driven environment

• Detail oriented within the areas of research, organization, and problem solving

• Ability to make immediate decisions regarding fraud or potential fraud

• Proven organization skills with ability to multi-task and follow assigned tasks through to completion within specified deadlines/timelines

• Excellent interpersonal skills

• Strong oral and written communication skills; on the phone and in person

Physical Requirements

• Must be able to reach, bend, and lift the equivalent of up to 20 lbs

• Must be able to sit for long periods of time in front of a computer

• Must be able to write, speak, and hear to communicate with customers

• Must be able to read from a computer screen and paper reports

• Must be able to type on a keyboard and use 10-key

• Must be able to be mobile in an office environment

This job description does not imply an employment contract, nor is it intended to include every duty and responsibility that employee is responsible. Duties and tasks may be assigned by management team based on department and business needs.

Jefferson Bank is an EEO employer and an Affirmative Action Employer, M/F/Disability/Protected Veteran Status.

Click The Link Below To Be Redirected To The Equal Employment Opportunity Commission’s Website To View The “Know Your Rights” Poster

https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf