Secured Asset Specialist II

What We Are Looking For

Are you the type of person who likes to do a variety of tasks with a positive attitude? We are searching for a person who can wear many hats, who is empathetic and likes to be organized. This position is for you if you love to meet a deadline, know your way around Microsoft Office, can actively listen and communicate effectively. If this is you, we would love to talk!

A Day in the Life

• Handles multiple types of customer and bankruptcy communications including inbound calls, letters, and correspondence.
• Schedules payment plans with consumers and may need to negotiate payments to establish a method of payment or future payments on secured accounts.
• Document account and responds according to procedures
• Works with outside companies/agencies as the business needs require (ie: state titling departments, attorneys, trustee offices, insurance companies, and repossessions agents).
• Monitors accounts within daily work queues
• Prepares letters or documents to be mailed to consumers
• Update account appropriately to ensure proper flow
• Reviews court documents to ensure claims are being processed accordingly
• Conducts audits of accounts to court records to ensure accuracy of account information is being obtained and updates as appropriate.
• Maintains a professional and positive attitude; is respectful to both consumers and co-workers.
Follows legal parameters and compliance requirements of state and federal mandates, including those set forth in the Federal Debt Collection Practices Act (FDCPA).

What You Bring to the Table

• High school diploma or GED required; college degree preferred.
• Related work experience with vehicles or collections preferred.
• Extensive computer skills and knowledge with Microsoft Office; Outlook, Excel,
• Knowledge/experience with BFrame desired but not required.
• Good listening and communication skills, both written and verbal.
• Excellent organizational skills and able to able to multi-task.
• Detail oriented and able to meet deadlines.
• Able to work independently and in a team environment.
• Able to handle disputes while being in compliance of regulations.
• Reliable and demonstrates ability to consistently work assigned schedule.
• Bilingual skills valued but not required.

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  Schedule - 9am-5pm