Intake Coordinator, Youth Recovery

HIRING BONUS OPPORTUNITY!

At Jefferson Center, it is our policy and our mission to be inclusive and mindful of the diversity of everyone who comes through our doors. We are passionate about building a community where mental health matters and equitable care is accessible to all races, ethnicities, abilities, socioeconomic statuses, ages, sexual orientations, gender expressions, religions, cultures, and languages.

Jefferson Centers' YRR mission is to provide intensive substance use disorder treatment in the ASAM Level of Care 3.5 residential treatment setting for Colorado youth ages 13 years of age up to 18.5 years of age.

The Intake/Admissions Coordinator is responsible for the overall admissions for Jefferson Center’s Youth Residential Recovery located in Lakewood, Colorado (Zang location). The Intake/Admissions Coordinator implements an efficient admissions procedure and process that is customer friendly to the referral source, parents, and youth. The Intake Coordinator will interact with both outside agencies and with team members with diplomacy, respect, and professionalism.

This role is in an office environment, sitting most of the time. Approximately 80-90% of this position requires the use of telephone and computer technology. This position will work in person, Monday - Friday 9:00am-5:00pm.

Essential Duties and Responsibilities:

• Greet clients and visitors upon arrival, sign them in, obtain insurance information and any other information needed, process payments for copays & facilitate signing of consents.
• Answer multi-line phones and direct caller to the appropriate party or handle the caller's needs directly, demonstrating courteous and professional communication and prioritizing confidentiality.
• Monitor and coordinate the admission of YRR clients onto the unit, as well as maintain the waitlist tracker to ensure any client who is of the priority population ensures preferential placement.
• Serve as admissions liaison between all stakeholders to facilitate efficient, professional communication and problem-solving activities.
• Manage RAE/insurance/contracts for admissions in cooperation with external stakeholders to ensure all information and processes are completed to support billing, including acquiring pre-authorization and collecting insurance information, including verifying Medicaid Eligibility.
• Provide accurate and detailed billing information in EMR, to include documenting primary and secondary insurance information.
• Schedule transport for new clients, if needed.
• Accurately enter incoming client information into electronic medical record systems.
• Assemble client's chart and distribute intake information to key individuals.
• Accurately and concisely complete the Census Report for the end of each shift.
• Provide ongoing feedback and information on the status of admissions to clinical team members to coordinate intake and admission efforts.
• Maintain strong customer service including supporting youths and parents who may be in crisis with assistance from other JH staff members.
• Is an active team member including assisting in training new staff, advocating for the needs of the team with regard to best serving the clients, and identifying areas for improvement of the admission process.
• Successfully completes all required training in a timely manner & attends key internal meetings as assigned.
• Follow and enforce all Jefferson Centers' Policies and Procedures, including but not limited to confidentiality, sexual harassment/harassment, dual relationships, physical and sexual abuse reporting, Corporate Compliance and Code of Ethics.

Required Education, Knowledge, Skills, & Experience:

• At least 21 years of age.
• Master’s degree in a human services field with a minimum of two years relevant work experience in case management, billing and insurance verification.
• Excellent communication skills both verbally and in writing, including computer skills. Multi-tasking abilities, adaptability to change, and demonstrated excellent customer service skills.
• Understanding of medical terminology, insurance verification, billing, medical/hospital setting preferred.
• Positive attitude, team player, and a desire to make a positive difference in the lives of others.

Salary Grade 12 – $57,200 to $61,360 ($27.50/hr - $29.50/hr)*

Additional Salary Information*:

• The salary range above is based on 1.0 FTE (full time equivalent) or 40 hours per week. Less than 40 hours/week will be prorated and adjusted to the appropriate FTE.*

Youth Residential Recovery Bonus*
$1,500 1 month anniversary
$1,500 6 month anniversary
$2,000 1 year anniversary
($5,000 Total)

Additional Bonus Information*:

• Based on full time (40 hours/week). Prorate if less than 40 hours/week*
• Must work a minimum of 20 hours/week to be eligible for bonus*
• Current Jefferson Center employees not eligible for sign on bonus*
• Bonuses are not earned unless and until continuous employment reaches the bonus effective date*

Application Deadline: 4/30/2025. Review of applications will begin immediately.