What are the responsibilities and job description for the Medical Assistant/ Patient Service Representative - Express Care position at Jefferson City Medical Group (JCMG)?
RESPONSIBILITIES
Job Specific Competencies:
Job Specific Competencies:
- Room patients, measuring and recording vital signs such as height, weight, temperature, blood pressure, pulse, or respiration.
- Prepare patients for examinations, testing, treatment or procedures.
- Assists the provider before, during, and after examinations and procedures.
- Perform Point-of-Care Testing (POCT) on patients as ordered.
- Schedule testing and follow up appointments as needed.
- Send or receive patient referrals as appropriate for clinic.
- Provide education to patients about post treatment or procedure care.
- Provide patient guidance based upon provider communicated instruction.
- Monitor test results and patient follow-up queues communicating at direction of the provider.
- Perform patient registration, payment collection and check-out.
- Participate in educational experiences designed to maintain competence (meetings, training, process improvement work).
- Effectively utilize all appropriate applications of the eCW computer system.
- Effectively manage dynamic, potentially stressful patient encounters.
- Use excellent guest relations skills in all interactions with patients, visitors and staff.
- Follow all safety, security, and infection control, policies and procedures. Perform all tasks to ensure the safety of self, patient, and co-workers.
- Perform patient care duties and procedures following department policy, established protocol and standard of care.
JCMG Core Competencies:
- Strives for continuous quality improvement.
- Participates in educational experiences designed to maintain and/or improve professional competence.
- Maintains high work ethic standards.
- Provides quality customer service to staff, patients and visitors at all times.
MINIMUM QUALIFICATIONS
Education:
- High School diploma or GED
- Experience in a health care setting
- Basic Life Support (BLS) required within 90 days of hire
Experience:
- Experience in an acute care or ambulatory care setting
- Certified as a Certified Nursing Assistant (CNA) or completion of an unlicensed assistive personnel (UAP) training program or
- Experience with direct patient care such as a medical assistant, nursing assistant, emergency medical technician (EMT), surgical technician, phlebotomist, etc. in the past three (3) years
Knowledge/Skills/Abilities:
- Medical terminology
- Basic computer skills
- Completed JCMG’s Pharmacology training.
- For administration of injectable medications, must have successfully completed 20 injections with an approved mentor and must complete JCMG competency testing and successful completion of return demonstration.
- Staff with prior job experience without formal training are encouraged to sign up for JCMG’s Medical Assistant Program.
WORK ENVIRONMENT
Works in heated and air-conditioned area; may be exposed to infectious material and contagious conditions including exposure to patient body fluids, including blood and contaminated sharps; potential for exposure to hazardous disinfecting chemicals; must follow universal precautions and utilize personal protective equipment.
BENEFITS
- Health insurance & employer paid short- and long-term disability
- Generous PTO policy, beginning at 148-hours annually
- 56 hours paid Holiday Leave
- Employer Retirement Plan (401K) with employer match
- Tuition reimbursement and other professional advancements, including a Medical Assistant training program
