What are the responsibilities and job description for the Patient Service Representative - Pediatrics position at Jefferson City Medical Group (JCMG)?
Patient Service Representative - Pediatrics
RESPONSIBILITIES
Job Specific Competencies:
- Demonstrates knowledge and ability to check patients in and out for his/her clinic visit.
- Maintains patient demographics and insurance records.
- Demonstrates knowledge of basic insurance and billing procedures.
- Performs routine duties associated with patient scheduling, payments, and co-payments.
- Performs secretarial duties in a timely and efficient manner.
- Ensures customer friendly telephone communication.
- Provides appropriate safety and infection control measures.
JCMG Core Competencies:
- Strives for continuous quality improvement.
- Participates in educational experiences designed to maintain and/or improve professional competence.
- Maintains high work ethic standards.
- Provides quality customer service to staff, patients, and visitors at all times.
MINIMUM QUALIFICATIONS
Education:
- High school diploma or GED
Experience:
- Minimum of one year experience in customer service setting, preferably six months receptionist experience in healthcare setting
- Experience with office equipment
Certification/License:
- N/A
Knowledge/Skills/Abilities:
- Articulate
- Computer skills required
- Good telephone communication skills
WORK ENVIRONMENT
Works in heated and air-conditioned area consistent with a normal office environment.
BENEFITS
- Health insurance & employer paid short- and long-term disability
- Generous PTO policy, beginning at 148-hours annually
- 56 hours paid Holiday Leave
- Employer Retirement Plan (401K) with employer match
- Tuition reimbursement and other professional advancements, including a Medical Assistant training program
