What are the responsibilities and job description for the Surgical Scheduler - Surgery Center position at Jefferson City Medical Group (JCMG)?
RESPONSIBILITIES
Job Specific Competencies:
Job Specific Competencies:
- Schedule patients for surgical procedures in the Ambulatory Surgery Center.
- Maintain and update surgery schedules several times a day, so the facility and physician’s schedules reflect the accurate schedule.
- Complete patient paperwork for scheduling (demographics, insurance, medical and surgical histories, and all other pertinent health information while scheduling the case).
- Initiates prior authorization process for scheduled procedures.
- Initiates first insurance eligibility check at time of scheduling.
- Interfaces as a direct liaison with patients and clinical staff at procedural locations.
- Consistently demonstrates good use of time and resources.
- Assist in rescheduling procedures as needed.
- Answer incoming phone calls for scheduling request. Responsible for the integrity of pre-registration to include accurate health care coverage.
- Knowledge of medical insurance and billing processes.
- Escalate operational, provider, or patient complaints along with other critical matters to leadership.
- Other duties as assigned. Expected to float into registration or other front-office positions.
JCMG Core Competencies:
- Strives for continuous quality improvement, customer services and customer satisfaction
- High degree of efficiency
- Maintains high work ethic standards
MINIMUM QUALIFICATIONS
Education:
- High school diploma or GED
Experience:
- 1-2 years in medical field preferred
- 1-2 years of Surgical/Endoscopy scheduling experience preferred
Knowledge/Skills/Abilities:
- Computer literate and general clerical skills
- Working knowledge of CPT and ICD-9 and ICD-10 codes
- Proficiency with word processing software
WORK ENVIRONMENT
Works in heated and air-conditioned area consistent with a normal office environment.
BENEFITS
- Health insurance & employer paid short- and long-term disability
- Generous PTO policy, beginning at 148-hours annually
- 56 hours paid Holiday Leave
- Employer Retirement Plan (401K) with employer match
- Tuition reimbursement and other professional advancements, including a Medical Assistant training program
