Eligibility Supervisor - EMAS

Job Posting Closes at 11:59PM on:

03/15/25

Division

Community Assistance Division

Management Level

Supervisor - 1st Line

Scheduled Weekly Hours

40

Benefit Eligibility

This position is eligible for Standard Benefits which includes dental, medical, and vision insurance, paid time off and holidays, retirement matching, wellness programs, and tuition reimbursement.

Description

The Eligibility Supervisor serves individuals and families, while overseeing staff who determine eligibility for Food Assistance, Medical Assistance, and Cash Assistance programs. The Eligibility Supervisor is responsible for ensuring successful delivery of Economic and Medical Assistance Services (EMAS) to individuals in our community. This individual provides professional support and supervises workflow for program area staff and coordinates special projects. The Eligibility Supervisor is also responsible for internal quality assurance reviews and monitoring and supervision of staff through training, teaching, and coaching. 

 

On a deeper level, the Eligibility Supervisor is a global thinker, someone who can see the bigger picture of how each team within the Community Assistance Division (CAD) impacts the others. They are creative and innovative with their problem solving and conflict resolution skills. They value the relationships they build with their staff and the customers they serve. The Eligibility Supervisor creates and maintains an environment where all staff feel motivated and empowered to achieve success, and they have a deep understanding of the needs of the Jefferson County community they serve. 

 

Does this sound like you? If you answered "Yes!" – read on! 

 

Whether you are coming from a job where travel is mandatory, or leaving a company with an overwhelming schedule, you can find a better quality of life working with the Jeffco community. We offer exciting benefits such as a variety of weekly schedules, generous holiday time off, and set business hours so you can enjoy your time outside of work, too. Join our team and see all Jefferson County has to offer! 

 

Schedule: This position will work remotely, following either a four-day or five-day work week. You will be asked to come on-site for all-staff meetings, training and occasional technical support.

Anticipated Hiring Range:  $70,000.00 - $72,000.00 USD Annual

Compensation will be determined based on education, experience, and skills

Benefits: Jefferson County offers a generous benefits package that supports your personal and professional life. Benefits include medical, dental and vision insurance, paid time off and holidays, retirement matching, wellness programs, tuition reimbursement, flexible schedules, remote work options, and more. For more information, click here for our Total Rewards summary. 

As an employer of choice, we hope you will feel welcome here. The inclusive environment and culture of dignity and respect are what makes this organization so unique. We appreciate that staff uphold our mission and help provide opportunities for our customers to succeed.

Essential Duties

The Eligibility Supervisor will:

• Lead a team, in collaboration with other supervisors, to serve our internal and external stakeholders effectively and efficiently. 
• Create an environment where staff are motivated and empowered to achieve success. 
• Show interest in and understanding of the needs and expectations of internal and external stakeholders (including direct reports). 
• Provide leadership, timely feedback, and effective direct supervision for daily activities of the team. 
• Coach, train, and provide support to Eligibility Specialists, Lead Workers, and support staff. 
• Monitor programs and workload daily to maintain regulatory standards for quality and timeliness measures. 
• Monitor work for program integrity through supervision and approval of cases entered into the Colorado Benefit Management System (CBMS). 
• Seek out and utilize staff, peer, and customer feedback. 
• Define and evaluate expected behaviors, knowledge, and level of proficiency. 
• Build constructive working relationships with customers, other work units, community organizations and others to meet mutual goals and objectives. 
• Model professional and supportive behavior when working with individuals from a variety of ethnic, social, and educational backgrounds. 
• Develop professionally, focusing on best practices, and introducing newly gained knowledge and skills on the job. 
• Make customers and their needs a primary focus of one's actions. 
• Manage and resolve staff, customer, and provider issues. 
• Strategically recruit, interview, and hire individuals with strengths to fill gaps and make the team more effective. 
• Meet at least monthly with staff, or more often as necessary. 
• Formulate, modify, and update policies and procedures as needed. 
• Participate and represent the agency on internal and external committees. 
  
  

Please note, this is not a case management position.

The best candidate will embody and demonstrate the following competencies: 

• Leadership and initiative 
• Strategy and development 
• Collaboration and teamwork 
• Inclusiveness 
• Critical- and strategic-thinking skills
• Program and system knowledge 
• Superior customer service 
  
  

Qualifications

Research shows that women and other underrepresented and historically marginalized groups tend to apply only when they check every box in the posting. If you are reading this and hesitating to click “apply” for that reason, we encourage you to go for it! A true passion and excitement for making an impact is just as important as work experience.

Minimal Qualifications

• Bachelor’s Degree in a social service-related field and;
• A minimum three years of Eligibility Programs or Human Services experience.
• Or an equivalent combination of education and experience.
  
  

Preferred Knowledge, Skills And Abilities

• Minimum one year of Colorado Benefits Management System experience.
• Strong customer service. 
• Two or more years of supervisory or lead experience.
• Project or program management experience.
• Coaching & training others.
• Recruiting, interviewing, and hiring.
• Experience determining eligibility for public assistance programs.
• Experience with Microsoft Office/Microsoft 365.
• Analytical mindset - ability to analyze and make recommendations to upper management.
• Advanced Microsoft Excel skills with extensive Research/problem-solving to figure out situations for customers.
• Comfortable with a remote working environment.
• Experience in the Economic & Medical Assistance Services section of Community Assistance strongly preferred.
  
  

Additional Job Information

• Offer of employment contingent upon successful completion of criminal history, motor vehicle report, education verification, and/or references.
• Please note that supplemental questions requiring a written response will serve as a writing sample.
• All Jefferson County Employees must apply through their internal profile.
• In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
  
  

How To Apply

Applications will be accepted electronically at Jefferson County Colorado Career Opportunities.

Applicants complete an online form and have the option to provide a resume and detailed cover letter that describes why you are the best candidate for the position. Applications are reviewed for minimum qualifications listed in the qualifications section of the job bulletin, and applicants are contacted directly by the hiring team regarding next steps. To view the status of your application or direct communication from the hiring team, please log into your candidate portal.

For more details on the recruitment process, please visit https://www.jeffco.us/1860/FAQs

Questions: County Recruitment Team: 303-271-8400 or CareerTalent@Jeffco.us

Education

Experience:

Work Experience: Minimum three years

Certifications

Languages:

Category

Health & Human Services