What are the responsibilities and job description for the Veterans Services Officer position at Jefferson County, Colorado?
Job Posting Closes at 11:59PM on:
03/13/25
Division
Housing Economic & Employment Services Division
Management Level
Individual Contributor
Scheduled Weekly Hours
40
Benefit Eligibility
This position is eligible for Standard Benefits which includes dental, medical, and vision insurance, paid time off and holidays, retirement matching, wellness programs, and tuition reimbursement.
Description
Job Description Summary:
The Veterans Service Officer (VSO) is responsible for assisting veterans and eligible family members in the filing of compensation, pension, education, burial, and other claims with the VA. This individual performs outreach to veterans at senior centers, nursing homes, assisted living and resource fairs. The Veterans Service Officer also reviews and processes claims for eligible veterans, including veteran or spouse dependent claims, disability claims, death benefits, education assistance, vocational rehabilitation, fiduciary accounts, medical services, debt waiver requests, and discharge upgrades. This involves obtaining supporting documentation, reviewing claims before filing, and assisting with appeals. The Veterans Service Officer coordinates activities with the VA Regional Office, Colorado Division of Military Affairs, as well as other State and local agencies.
Schedule
This position operates on a flexible schedule of either a four-day work week or a 5-day workweek to be coordinated with their manager and team. This position is hybrid, with remote work, in-office work, and field work as needed.
Compensation
Hiring Range: $61,913.68 - $69,221.68 USD Annually
Compensation will be determined based on education, experience, and skills.
Essential Duties
The Veterans Service Officer is responsible for:
Research shows that women and other underrepresented and historically marginalized groups tend to apply only when they check every box in the posting. If you are reading this and hesitating to click “apply” for that reason, we encourage you to go for it! A true passion and excitement for making an impact is just as important as work experience.
Minimum qualifications:
Applications will be accepted electronically at Jefferson County Colorado Career Opportunities.
Applicants complete an online form and have the option to provide a resume and detailed cover letter that describes why you are the best candidate for the position. Applications are reviewed for minimum qualifications listed in the qualifications section of the job bulletin, and applicants are contacted directly by the hiring team regarding next steps. To view the status of your application or direct communication from the hiring team, please log into your candidate portal.
For more details on the recruitment process, please visit https://www.jeffco.us/1860/FAQs
Questions:
Experience:
Work Experience: Minimum one year
Certifications
Languages:
Category
Health & Human Services
03/13/25
Division
Housing Economic & Employment Services Division
Management Level
Individual Contributor
Scheduled Weekly Hours
40
Benefit Eligibility
This position is eligible for Standard Benefits which includes dental, medical, and vision insurance, paid time off and holidays, retirement matching, wellness programs, and tuition reimbursement.
Description
Job Description Summary:
The Veterans Service Officer (VSO) is responsible for assisting veterans and eligible family members in the filing of compensation, pension, education, burial, and other claims with the VA. This individual performs outreach to veterans at senior centers, nursing homes, assisted living and resource fairs. The Veterans Service Officer also reviews and processes claims for eligible veterans, including veteran or spouse dependent claims, disability claims, death benefits, education assistance, vocational rehabilitation, fiduciary accounts, medical services, debt waiver requests, and discharge upgrades. This involves obtaining supporting documentation, reviewing claims before filing, and assisting with appeals. The Veterans Service Officer coordinates activities with the VA Regional Office, Colorado Division of Military Affairs, as well as other State and local agencies.
Schedule
This position operates on a flexible schedule of either a four-day work week or a 5-day workweek to be coordinated with their manager and team. This position is hybrid, with remote work, in-office work, and field work as needed.
Compensation
Hiring Range: $61,913.68 - $69,221.68 USD Annually
Compensation will be determined based on education, experience, and skills.
Essential Duties
The Veterans Service Officer is responsible for:
- Conducting and documenting interviews of eligible veterans, family members, and related parties.
- Reviewing and processing pension claims for eligible veterans: including veteran or spouse dependent claims, disability claims, death benefits, education assistance, vocational rehabilitation, fiduciary accounts, medical services, debt waiver requests, and discharge upgrades.
- Obtaining supporting documentation, reviewing claims before filing, assisting with appeal(s).
- Coordinating activities with the VA Regional Office, Colorado Division of Military Affairs, as well as other state and local agencies.
- Participating in the Aging Well Project, Local Coordinating Council, and the transportation committee.
- Reviewing and maintaining technical reference materials including Federal and state regulation and procedures utilized in claims and appeal process.
- Serving as the liaison with outside customers. Coordinates with VA Regional Office, Colorado Division of Military and Veterans' Affairs; collaborating with internal divisions such as Adult Protection, Long Term Care, Single Entry Point and other veteran programs within human services as needed on individual veterans or their dependents; performs outreach at senior facilities; and works with community agencies.
- Attending and participating in meetings. Meeting monthly with supervisor; attending mandated department meetings; attending mandatory yearly training; and attending meetings regarding veterans' issues.
- Other duties and responsibilities as assigned.
- Familiarity with benefit programs available to U.S. Veterans.
- Strong connections with relevant local agencies.
- Ability to conduct business in a variety of sensitive and stressful environments.
- High level of empathy and compassion for clients.
- Strong collaboration skills.
Research shows that women and other underrepresented and historically marginalized groups tend to apply only when they check every box in the posting. If you are reading this and hesitating to click “apply” for that reason, we encourage you to go for it! A true passion and excitement for making an impact is just as important as work experience.
Minimum qualifications:
- Bachelor’s Degree
- One year of work-related experience or an equivalent combination of education and experience.
- Be an honorably discharged veteran (or a discharged LGBT veteran) from the United States Military, or an US military officer released from active duty and placed on inactive duty
- Experience working with vulnerable populations with a variety of needs.
- Familiarity with Power of Attorney.
- Familiarity with veteran organizations and communities (e.g. VFW, AL, etc.)
- Be certified by the State of Colorado and accredited by the United States Department of Veteran Affairs to serve as a claimant’s representative and assist veteran claimants with the preparation, presentation, or prosecution of of a claim for a United States Department of Veteran Affairs benefit
- Offer of employment contingent upon successful completion of criminal history, motor vehicle report, education verification, and/or references.
- In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Applications will be accepted electronically at Jefferson County Colorado Career Opportunities.
Applicants complete an online form and have the option to provide a resume and detailed cover letter that describes why you are the best candidate for the position. Applications are reviewed for minimum qualifications listed in the qualifications section of the job bulletin, and applicants are contacted directly by the hiring team regarding next steps. To view the status of your application or direct communication from the hiring team, please log into your candidate portal.
For more details on the recruitment process, please visit https://www.jeffco.us/1860/FAQs
Questions:
- County Recruitment Team: 303-271-8400 or CareerTalent@Jeffco.us
- Library Recruitment Team: 303.275.6168 or talent@jeffcolibrary.org
- Sheriff Recruitment Team: 303.271.5332 or sheriff.recruiting@co.jefferson.co.us
Experience:
Work Experience: Minimum one year
Certifications
Languages:
Category
Health & Human Services
Salary : $61,914 - $69,222
