Animal Practice - Office Manager

The Practice Manager plays a crucial role in ensuring the smooth operation and decision-making responsibilities over the business aspects of the clinic. Manages the day-to-day operations, allowing the medical team to devote their time to delivering the highest quality veterinary care. Ensures the highest level of service and care are provided to clients and patients and optimizes the growth of the hospital. Operates an effective and productive hospital team, ensures a safe and engaging hospital environment, and seeks to continually improve the patient care, client service, medical quality, and business performance of the hospital.

Requirements & Responsibilities:

• Responsibilities include day-to-day operations with a major focus on strong personnel management responsibilities including hiring, training, and development.
• Appointment scheduling within the veterinary industry or medical field.
• A strong commitment to the client experience is imperative to be successful in this position. Other valuable traits include strong initiative, understanding the balance needed between business and staff needs, and leading by example.
• Must have strong capabilities in organization and prioritization, mathematical analysis (data management & interpretation, problem solving, and deductive reasoning), computer systems (our practice management system), and the ability to both formulate plans for improvement on your own and in conjunction with the rest of the management team.

Finance and Accounting

• Accounts receivable – manage accounts.
• Accounts payable –verify receipt of product, submit invoices for payment.
• Ensure reconcile of daily cash and credit card payments.
• Review monthly financial statements (P&L among others)
• Manage payroll and submit timecards for processing.

Personnel

• Interview candidates and hire new employees when openings occur.
• Onboard and oversee training of all new staff and current staff.
• Manage staff schedule.
• Manage staff training protocols.
• Conduct monthly staff meetings.
• Conduct annual staff reviews.
• Discipline and discharge employees, in cooperation with HR.
• Create and maintain standard operating procedures and update as needed.
• Mediate internal disputes.

Safety and OSHA

• Maintain the site safety manual.
• Maintain SDS book.
• File workmen's comp claims when needed.
• Oversee x-ray safety guidelines.
• Ensure appropriate handling and storage of all drugs.
• Conduct safety training.

Inventory

• Manage inventory in an efficient manner.
• Maintain DEA logs.
• Ensure safe and secure storage of controlled substances.
• Return or dispose of expired medication.
• Maintain computer inventory records.

Client Service

• Handle client complaints.
• Respond to client questions.
• Create and adjust as needed a client flow system.
• Manage schedule in practice management system.
• Ensure client letters and cards are sent out in a timely manner.
• Monitor new client numbers and client retention.
• Monitor quality of service through client surveys
• Manage client reminder system to ensure best practices.

Equipment and Facility maintenance

• Maintain computer system.
• Ensure all medical equipment is maintained and serviced appropriately.
• Oversee hospital cleanliness.
• Address any facility needs in a timely manner.

Job Type: Full-time

Pay: From $16.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Management: 1 year (Preferred)

Ability to Commute:

• Wintersville, OH 43953 (Required)

Work Location: In person

Salary : $16