IT Systems Administrator

Open until filled with a first review on December 9, 2024

The IT Systems Administrator consults with users and applies systems analysis techniques to supports the District’s network servers, software platforms, and general IT infrastructure, including LAN/WAN hardware, voice communications, wireless systems, and related IT services. This role ensures the reliable operation of network systems, supports end users, and helps maintain robust network security and performance. This position also plays a critical role in integrating emerging technologies to meet the District's current and future IT needs.ESSENTIAL DUTIES AND RESPONSIBILITES include but are not limited to the following:

• Consults with users, and apply systems analysis techniques to determine hardware, software, or system-functional specifications. Installing, troubleshooting, upgrading, testing and supporting systems programs and applications using independent judgement. 
• Administers server applications with client or web user interfaces.
• Understands and performs the technical skills necessary for the configuration and maintenance of complex enterprise systems.
• Reads, interprets and applies technical publications, manuals and other documents.
• Detects, isolates and resolves system and application problems using logical and methodical processes.
• Serve as a technical advisor for system architecture and administration while providing technical support on complex systems design and development projects using discretion and independent judgement.
• Demonstrates a positive customer service orientation with both internal and external clients.
• Responds to general inquiries using effective oral and written communication.
• Works cooperatively with other departments, Agency officials, and outside agencies.
• Supports and maintains LAN/WAN hardware, including switches, routers, firewalls, voice systems, wireless, and other IT network-related systems.
• Manages network-related Windows services such as DNS, DHCP, and NPS.
• Monitors, analyzes, diagnose, and resolve issues with server hardware, operating systems, and network-related applications.
• Provide support to end users for network, voice, wireless, VPN-related service requests, and general troubleshooting.
• Provides technical support for audio/video conferencing. 
• Installs and maintains the District’s workstations, printers, copiers, scanners and mobile devices.
• Describes technical information to non-technical individuals.
• Continuously monitors industry trends and applies this knowledge to the position.
• Evaluates networking equipment and software solutions.
• Track and manage life-cycle of all network equipment and software.
• Performs other duties as assigned.

Standard Workplace Expectations: 

• Contribute to a successful work group by listening to and taking time to understand suggestions and concerns of co-workers. 
• Offer constructive suggestions and ideas that help the team to meet or exceed objectives and goals by accepting and supporting team decisions. 
• Maintain a positive and collaborative attitude in the workplace.  
• Determine appropriate priorities to balance workload when deadlines compete. Seek assistance when needed.  
• Respond quickly and appropriately to inquiries, requests, or concerns.  
• Review own work for accuracy and routinely detect or prevent errors or mistakes that would prove costly or could jeopardize the operations of the PUD.  
• Work additional hours as necessary to achieve departmental goals as directed by the supervisor.
• Review and follow District employee policies and procedures. 
• Maintain regular and punctual attendance.

POSITION REQUIREMENTS The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 EDUCATION AND/OR EXPERIENCE 

• Degree in computer science, IT networking, or related discipline(s) from an accredited technical school or college. 
• Will consider a non-related college major if candidate has sufficient hands-on job experience.
• Proficiency in Microsoft Office products, including Excel, Word, Outlook, PowerPoint, and Access; MS Exchange and Active Directory; SharePoint, etc. .
• Any combination of education and experience that provides the necessary knowledge, abilities and skills to perform the functions of this position may be substituted for the foregoing requirements.

KNOWLEDGE, ABILITIES AND SKILLS

Required IT Systems Admin Skills:

• Windows Desktop Administration: knowledge of current Windows desktop operating systems.
• Windows Server Administration of current Windows Server operating systems including installation, configuration, patching, and maintenance.
• Generalized Linux Server Administration: installation, configuration, patching, and maintenance.
• Networking concepts such as TCP/IP, DNS, DHCP, LAN/WAN, and routing protocols.
• Microsoft-related cloud technologies: Azure, Office 365, Exchange Online, One Drive, Teams.
• VoIP based Phone systems.
• Commodity Server Hardware experience.
• Familiarity with security principles and best practices, as well as security solutions such as firewalls, encryption, intrusion detection, and antivirus.
• Storage technologies NAS, SAN, and RAID.
• Experience with VPN Technologies. 
• Using Enterprise Backup Systems for Disaster Recovery and Business Continuity.
• Data center support systems and equipment.
• Must possess a valid Washington State driver’s license.
• Self-starter with a strong desire to learn.
• Willingness to be on-call for network outages and priority projects.
• Ability to perform maintenance work as scheduled at night or early morning.
• Knowledge and experience with process management and improvement techniques.
• Ability to manage projects from concept through implementation.
• Strong organizational, written, and verbal communication skills.
• Strong people and customer relationship skills and the willingness to be accountable for results.
• Maintain accurate records to facilitate accurate cost allocation and correct budget spending. 
• Actively participate in all aspects of our Safety program, including incident reporting, alerting supervisors, and following policy and procedures. 

Preferred IT Systems Admin Skills:

• SQL Server scripting. 
• PowerShell or Bash scripting.
• Four (4) years’ experience in support of Microsoft infrastructure network, including workstations, servers, and networking with a minimum of 30 devices.
• Two (2) years of experience supporting a highly available work environment on a 24x7 basis.

ADDITIONAL REQUIREMENTS
Must successfully complete a standard criminal background check. A standard Monday through Friday work schedule is expected to be maintained and the incumbent may be required to work hours in excess of 40 hours per week. Responds to after-hours phone calls or call-outs, including day, night, and weekend.

WORKING CONDITIONS AND PHYSICAL DEMANDS
 Position requires regular and punctual attendance. Duties are split between field work and an office environment. Must be able to drive and travel around the county to work at various facilities. Vision must be sufficient to read instructions and maps as well as to complete and review drawings. Occasionally: stoop, kneel, crouch, climb, balance, crawl and occasionally lift and/or move up to 50 pounds. Occasional duties may be performed outside with exposure to inclement weather. 

RESIDENCY REQUIREMENT
 Jefferson County PUD requires the candidate in this position to reside within Jefferson, Kitsap or Clallam County. The residency requirement must be met within six (6) months of hire date.

NOTE: Jefferson County PUD is a Rural Utilities Services (RUS) borrower.

Salary : $86,000 - $120,000