What are the responsibilities and job description for the Child Support Analyst Lead position at Jefferson County?
Job Posting Closes at 11 : 59PM on :
03 / 10 / 25
Division :
Community Assistance Division
Management Level :
Individual Contributor
Scheduled Weekly Hours :
Benefit Eligibility :
This position is eligible for Standard Benefits which includes dental, medical, and vision insurance, paid time off and holidays, retirement matching, wellness programs, and tuition reimbursement.
Description :
If you are looking for a great opportunity for your career to take off, then this position welcomes you to work for a County that thrives on working collaboratively and overcoming challenges. We are seeking someone who has a strong work ethic, is a self-starter, loves what they do and is motivated to share their knowledge and experience with those who they work with.
The Child Support Analyst Lead aids applicants in establishing paternity, establishing child and medical support orders, enforcement of existing orders, and disbursement of monies collected. Duties may vary depending on team specialty. Each area of specialty has an equal degree of difficulty and similar impact to the Child Support Services (CSS) program. Analysts serve as a lead and subject matter experts to staff, which includes assigning and monitoring work and providing direction. Position also provides situational and case specific training on work-related procedures and issues, provides input into assigned staff performance, problem solves difficult cases that fall outside standard operating procedures, , assists management with coordination and implementation of special projects, handles elevated customer concerns and complaints, provides coverage for supervisor during absences, and conducts case load audits and other duties as required.
This position follows a four-day or five-day work week schedule. At this time, one day in-office is required (but subject to change) following a hybrid model, with in-office and the remote work available as needed.
Hiring Range : $27.00 - $30.00 USD Hourly
Compensation will be determined based on education, experience, and skills.
Benefits : Jefferson County offers a generous benefits package that supports your personal and professional life. Benefits include medical, dental and vision insurance, paid time off and holidays, retirement matching, wellness programs, tuition reimbursement, flexible schedules, remote work options and more. For more information, click here for our Total Rewards summary.
Essential Duties
The Child Support Analyst will have responsibilities in the following areas :
Customer Service
- Respond appropriately and professionally to internal and external customer interactions - engage in productive, respectful dialog
- Defuse difficult situations
- Respond timely- return calls within 2 business days
- Greet and meet walk-ins
- Provides management with feedback on staff performance.
Training
Workload Management
Supervisory Support
Process Improvement
Quality Assurance
Qualifications
Research shows women and other underrepresented and historically marginalized groups tend to apply only when they check every box in the posting. If you are reading this and hesitating to click "apply" for that reason, we encourage you to go for it! A true passion and excitement for making an impact is just as important as work experience.
Minimum Qualifications :
What does work-related experience look like to us? It could include one or more of the following :
Additional Requirements :
Preferred Knowledge, Skills and Abilities :
Additional Job Information
How to Apply :
Applications will be accepted electronically at Jefferson County Colorado Career Opportunities.
Applicants complete an online form and have the option to provide a resume and detailed cover letter that describes why you are the best candidate for the position. Applications are reviewed for minimum qualifications listed in the qualifications section of the job bulletin, and applicants are contacted directly by the hiring team regarding next steps. To view the status of your application or direct communication from the hiring team, please log into your candidate portal.
For more details on the recruitment process, please visit https : / / www.jeffco.us / 1860 / FAQs
Questions : County Recruitment Team : 303-271-8400 or CareerTalent@Jeffco.us
Education : Experience :
Work Experience : Minimum three years
Certifications : Languages :
Category :
Health & Human Services
Salary : $27 - $30
