Senior Trainer

Why Choose Jefferson Health Plans?

We are an award-winning, not-for-profit health maintenance organization offering Medicaid, Medicare, and Children’s Health Insurance Program (CHIP) plans that include special benefits to improve the health and wellness of our members. We are committed to creating a community where everyone belongs, acknowledges, and celebrates diversity and has opportunities to grow to their fullest potential.

While this job currently provides a flexible remote option, due to in-office meetings, training as required, or other business needs, our employees are to be residents of PA or the nearby states of DE or NJ.

Perks of JHP and why you will love it here:

• Competitive Compensation Packages, including 401(k) Savings Plan with Company Match and Profit Sharing
• Flextime and Work-at-Home Options
• Benefits & Wellness Program including generous Time Off
• Impact on the communities we service

We are seeking a talented and enthusiastic Senior Trainer to join our team!

Reporting to the Manager of Workplace Performance Training, the Sr. Trainer works independently across the organization to support the design, development, and facilitation of training. The Sr. Trainer conducts analysis and evaluates company-wide projects, training programs, and resources through consultation with business areas and subject matter experts. The Sr. Trainer conducts virtual and in-person training programs for all levels of staff and ensures learners have an understanding of content.

As the Senior Trainer, your daily duties may include:

• Able to work in a constant state of alertness and safe manner.
• Support the development and design of training that supports different learning styles.
• Create strategic training plans with built-in timelines.
• Conduct training programs, including but not limited to customer service and telephone etiquette, benefits coverage, core systems, enrollment, simple and complex claims adjustment and processing, and payment methodologies and policies.
• Able to manage a classroom environment virtually and in-person.
• Able to leverage active learning techniques during the delivery of training.
• Partner with training peers, learning partners, department heads, and subject matter experts to develop and maintain training materials, including but not limited to resource guides, presentations, job aids, eLearning’s, simulations, etc. And ensure maintenance of training materials is routine and updates needed are made timely and across internal L&D systems and external resources for learners.
• Analyze, assess, and evaluate the effectiveness of all training curriculums and programs through course evaluations, training assessments, competency and follow up testing, post-training surveys, etc.
• Continually look for areas of improvement to support learning outcomes and provide recommendations to improve learning outcomes and/or mitigate potential risks.
• Able to think creatively and take initiative to look for solutions that are creative and enhance the learners experience.
• Identify and report areas of opportunity for learners during training including but not limited to knowledge retention, attendance, performance, etc.
• Able to provide feedback and conduct feedback sessions for learners and business area management.
• Assist in the development and documentation of departmental policies, procedures, and internal protocols for L&D and business areas that L&D supports.
• Able to act as a consultant to the business areas supported by L&D
• Train trainers and facilitators as needed.
• All other duties as assigned.

Qualifications

• Bachelor’s degree preferred or 7 years of equivalent experience
• Certified Trainer from an accredited agency/university
• 3-5 years’ experience on a cross-functional team as a trainer (teaching adult learners preferred)
• At least 2 years’ experience in a health insurance, managed care, and instructional design/processing/quality review position

Skills, We Value:

• Understands adult learning principles
• Analytical, problem solving, organizational, interpersonal, time management, and communications skills
• Use of mainframe systems as well as PC based applications such as a LMS, Power Point, Excel, Access, and Word
• Instructional development, consulting, curriculum preparation, and training delivery
• Research, design, development, reporting, analysis, as applied to educational processes and outcomes.
• Customer/Provider service, health insurance claims, healthcare management, enrollment
• Process and project management experience.