Guest Services Supervisor - 106 Jefferson, Curio by Hilton

THE 106 JEFFERSON HOTEL 106 Jefferson provides discerning travelers with the unique opportunity to experience authentic downtown Huntsville. Rooted in southern hospitality, the hotel is designed to reflect the pioneer spirit of the area that began during the space age and continues today. A Curio Collection by Hilton hotel, 106 Jefferson is perfectly situated in Huntsville’s Twickenham district, on the historic site of the former Huntsville hotel. The hotel features state-of-the art fitness center with outdoor sundeck, flexible event spaces, popular Revivalist restaurant with private dining room and secluded outdoor terrace, a stunning rooftop lounge with indoor/outdoor seating showcases panoramic views under the stars. 115 deluxe guestrooms include 12 luxe suites offering spa like bathrooms and comfortable amenities. If you think you bring the ideal blend of skills, attitude and teamwork, sprinkled with a love for space and Huntsville, this could be the perfect home for you! Are you passionate and creative with a desire to grow? Let’s talk! Click here to learn more about what makes 106 Jefferson a one-of-a-kind in Huntsville. THE ROLE Position: Guest Services Supervisor - 106 Jefferson, Curio by Hilton Reports To: Guest Services Manager, Rooms Director COMPANY OVERVIEW: Valor Hospitality is a leading hotel management company that is a trend setter in the hospitality market. The company is recognized by owners, investors, developers, and guests as an innovative partner to drive revenue and increase profits. We believe that the highest form of compliment is respect for each associate, both as an individual and as a valued part of our organization. We will do our best to encourage communication, and we will listen with an open mind to new ideas. Furthermore, we are dedicated to implementing those ideas, which will result in a higher level of productivity and professionalism. In addition, we are committed to you, and your career advancement and we will provide you the opportunity to be successful. POSITION PROFILE: Assist the Guest Services Manager by overseeing the responsibilities of the guest service staff. Ensure that the guests are being serviced in a professional and competent manner. Smile and greet customers in a welcoming manner, as the first point of contact. ESSENTIAL JOB FUNCTION: Can perform and assist with all the front desk functions to include but not limited to the following Guest Service Aide, PBX Operator, Guest Service Agent, Reservationists, etc. Has complete working knowledge and understands the software system, to include all daily transactions, and reservations operations. Knows how and where to post all charges and knows all the room rates. Train all new Guest Service Agents. Communicate with the Engineering Department regarding any maintenance requests from the guests. Check AM and PM discrepancy reports. Communicate with the Housekeeping Department regarding guest rooms and requests. Issues safety deposit boxes to guests when requested. Provide for a safe work environment by following all safety and security procedures and rules. Ensure proper staffing levels of the guest service department by assisting Guest Services Manager in preparing weekly schedule and maintaining proper documentation (time cards, disciplinary procedures, reviews, etc.). Assist the Guest Services Manager by handling special requests, group blocking and unusual circumstances. DESIRED SKILLS AND QUALIFICATIONS: Education: High school diploma or equivalent experience. Experience: Three to twelve months of employment in a related position or guest relation position with this company or other organizations. Skills and Abilities: Requires having excellent computer and cash handling skills, ability to stand for extended periods of time; present a sociable, outgoing, lively and guest service-oriented demeanor. Working knowledge is generally learned on-the-job. Communicate information and hotel services to management, staff and guests BENEFITS PACKAGE Competitive Salary Daily Pay! Team Member Hotel Discount Program Uniforms Provided for most positions Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options Paid PTO 401k with employer match Team Member Awards and Recognition programs throughout the year Food and Beverage Discounts Tuition Reimbursement Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company. We are a global hospitality management company who partner with internationally renowned brands to deliver the full commercial potential of our hotels. Here in the US, we operate 25 properties and have ambitious development and growth plans. Our mission to go beyond hospitality by creating memorable experiences and lasting connections with our guests. It's our uncomprising passion for outstanding service that makes us who we are. At the core of this philosophy is our people. Our culture runs on passion, enthusiasm and fun. We love what we do! We set the bar high and we are relentless in our pursuit to re-define hospitality.