What are the responsibilities and job description for the Jr Business Analyst position at Jefferson Wells International?
Job Title -Technical Support Specialist
Location : Carson, California
24200 S. Main Street
Technical Support Specialist - Carson, California
The Technical Support Specialist position is responsible for receiving, recording, and reconciling customer / end user technical questions on use and implementation of computer products, in a timely and professional manner.
JOB RESPONSIBILITIES :
- Answer incoming customer telephone calls in a courteous and professional manner
- Assist customers / end users with questions on product installation, usage, and implementation
- Respond to and investigate customer / end user inquiries, concerns, and issues via phone, fax, mail, and e-mail in a timely and courteous manner
- Answer customer inquiries and provide appropriate technical and / or product-related information
- Rely on instructions and pre-established guidelines to perform the functions of the job
- Escalate complex inquiries
- Research and resolve customer complaints
- Obtain customer feedback information
- Effectively communicate customer issues and concerns to all applicable internal staff members
- Document all contacts, actions, and responses in helpdesk tracking system
- Organize and maintain a file system; correspondence, and other records
- Maintain working knowledge of products and / or services
- Prepare reports and correspondence, as needed
- Other tasks as assigned
What you need to be successful :
o Network structure, security, and function
o Network printer function and the ability to troubleshoot printing problems
o VoIP phone functions and the ability to troubleshoot problems
o Windows operating systems
o Effectively prioritize and execute tasks in a high-pressure environment
o Develop a thorough understanding of company's IST products and services
o Communication skills, verbal and written
o Interpersonal skills
o Organizational, problem-solving, and analytical skills
Are you Interested?
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