Maitre D / Shift Manager

Job Title- Maitre D’ / Shift Supervisor

•  Serve as a leader of the host team by assigning duties and responsibilities for the shift
• Prepare a summary of total covers, guest information and special notes for each shift and present to the full team at each pre-service meeting
• Must possess great communication skills with a polished floor presence, professional demeanor and appearance
• Engage with guests and colleagues in a professional and dignified manner in a busy, high volume environment
• Demonstrate a passion for detail and a willingness to learn
• Uphold service standards to ensure a memorable guest experience
• Greet all guests entering the restaurant and thank all guests leaving the restaurant with a warm & friendly smile and demeanor
• Provide a high level of organization and hospitality to all guests at all times, without exception
• Maintain integrity of service by proactively communicating with Managers to address any potential negative experiences
• Manage the reservation system and plot the reservations for the shifts in order to maximize covers.
• Ensure reservations are prioritized and seated in a timely manner
• Clearly and politely communicate with guests when delays and/or waits occur
• Engage management for any guest issues or complaints
• Maintain control over the flow of service by managing the influx of guests and ensuring a seamless flow through the restaurant
• Understand and operate the reservation/seating system
• Maintain professional and warm guest communications - inside the restaurant or via phone/email
• Recognize key people in the industry, VIP guests and contacts related to the company and follow company protocol related to their visit
• Communicate respectfully and clearly with service team and management
• Support team members in the completion of their duties to ensure satisfaction of all guests before, during, and after service
• Maintain cleanliness and organization at the host stand and front door area
• Additional service and/or operational tasks as determined by manager
• Adhere to grooming and dress code standards
• Assist teammates to anticipate all other FOH needs

•   At least 1 year as a Lead Host or Maitre d’ / Shift Supervisor
  in a high volume, casual-fine dining setting. Michelin experience is a plus.
•  Excellent communication and interpersonal skills
•  Proficiency in Resy or similar reservation system
•  Must possess exceptional work ethic, strong sense of hospitality, and a collaborative attitude
•  Ability to work in an organized and professional manner
•  Receptive to constructive criticism and performance feedback
•  Ability to demonstrate quick thinking and adaptability in a constantly changing environment
•  Available to work nights, holidays and long days as necessary
•  Strong knowledge and interest in food and beverage
•  Has a sincere interest in the hospitality industry
•  Demonstrate clear written and verbal communication skills