Museum Gift Shop Manager

Job Title: Museum Gift Shop Manager

Division: Retail Operations

Status: Regular, Full-time, Exempt

Pay Grade: $46,628.00 - $50,628.00 (DOQ)

Reports to: Director of Retail Operations

Benefits: Full Benefits eligible including health insurance, flex benefits, 10 paid holidays, vacation and sick leave accrual, amenities and parking pass.

Retirement: State Employee Retirement System - GSEPS (Pension plus matching 401k)

Closing Date: Open until filled. *Note: This position is subject to close at any time once a satisfactory applicant pool has been identified. Please take care to fill out the entire application, Incomplete applications or applications received without required documents will not be considered.

Jekyll Island is dedicated to maintaining the delicate balance between nature and humankind through conservation, education, and preservation. Surrounded by salt marshes, expansive oceanfront, and ancient maritime forests, it is situated within the chain of the Golden Isles, and just a few miles from St. Simons Island, Sea Island and Brunswick. As a State Park, Jekyll Island is a coastal haven where nature and humans peacefully co-exist.

Job Summary

The Mosaic, Jekyll Island Museum, is your Gateway to the Gilded Era! Take a journey of discovery through daily programs, interpretive exhibits, and the gift shop. The Gift Shop Manager plays an important role in providing visitors an exceptional experience. Responsibilities of the Gift Shop Manager includes providing customers with exceptional customer service, supervising gift shop operation such as inventory control, training and motivating staff, and maintaining accurate accounting records.

Job Description

• Interviews, selects and trains employees.
• Schedules employees based on operational needs of the store.
• Assigns goals to effectively manage employee’s day to day activities.
• Identifies current and future customer requirements by establishing a rapport with customers.
• Works closely with Retail Director and Mosaic staff daily.
• Ensures availability of merchandise by replenishing store stock levels daily.
• Resolves customer inquiries and complaints in a professional and timely manner.
• Responsible for the store’s inventory control. Assists in inventory counts, identifies shortages or surpluses and reports all discrepancies to the Retail Director.
• Monitors and controls wages and store expenses based on operating budget and expected customer visitation projections.
• Protects employees and customers by providing a safe and clean store environment.
• Maintains the stability and reputation of the store by complying with legal requirements.
• Responsible for servicing and maintaining the online sales website portion of the Mosaic inventory.
• Keeps abreast of all Mosaic’s operations and events by attending Mosaic’s staff meetings. Makes sure all guest services staff is aware of changes at the beginning of each shift.
• Prepares daily store deposit and daily revenue reports. Ensures that all store accounting reports are accurate and submitted in a timely manner.
• Responsible for ensuring proper PCI compliance as required by credit card regulations.
• Responsible for maintaining proper cash controls in the gift shop.
• Maintains a clean, neat, and sanitary work environment.
• Contributes to the team effort by striving for increased store sales.
• Performs other duties as assigned.
  
  

Minimum Qualifications

• Completion of a high school degree or a recognized equivalent. Associates degree or higher preferred.
• Minimum of 3 years in retail store management required.
• Proven experience in pricing, vendor relationships, market knowledge, staffing, management proficiency, verbal and written communication.
• Must be detail-oriented and work well in fast-paced environment.
• Microsoft Office skills required.
• Must be outgoing, personable, friendly, and love working with people
  
  

Physical Requirements/Working Conditions

• Exert up to 50 pounds of force occasionally, up to 20 pounds frequently, and/or up to 10 pounds constantly to move objects.
• More than 50% of the typical work day will be spent standing.
• Between 25 and 50% of the day will be spent walking, lifting, grasping, feeling and climbing, pushing, and pulling.
• Less than 25% of the day will be spent climbing, stooping, kneeling, crouching, crawling, and sitting.
• Sensory abilities required include vision, hearing and touching with more than 50% of the day spent communicating; talking and hearing.
• Must have visual clarity to determine accuracy, neatness and thoroughness of work assigned as well as close visual clarity to prepare, analyze data and figures and operate and view a computer.
• Majority of work will be performed within an indoor office environment. Typically work is not conducted in adverse environmental conditions.
• Noise level is considered quiet to normal.
  
  

This description of job responsibilities is intended to reflect the major responsibilities and duties of the job. It is not intended to describe minor duties or other responsibilities that may be assigned from time to time.

This position is subject to close at any time once a satisfactory applicant pool has been identified. Applicants who complete the online application process will receive an email receipt of submission to the email address provided. If the email confirmation is not received, the applicant may contact Human Resources at 912-635-4024 for confirmation; however, due to the volume of applicants received, we cannot provide information on the application status after receipt. Applicants who need assistance to accommodate a disability may request an accommodation by contacting Human Resources at 912-635-4024.

All qualified applicants will be considered but may not necessarily receive an interview. Only complete applications or applications with accompanying documents, when required, will be considered. Selected applicants will be contacted for the next steps in the selection process. Successful completion of background checks requires credit when applicable to the position. Relocation expenses are not authorized; applicants should consider this when applying.

Jekyll Island Authority is an Equal Opportunity Employer. The Authority supports equal employment opportunities for all persons regardless of race, color, religion, sex, national origin, age, veteran status, or any other status protected by law. The Jekyll Island Authority is a Drug Free workplace.