What are the responsibilities and job description for the Customer Service Coordinator position at JELD-WEN of Canada?
Search by Keyword
Search by Location
Select How Often (in Days) To Receive An Alert:
Create Alert
Select How Often (in Days) To Receive An Alert:
Customer Service Coordinator
Apply now »
Date: Jan 21, 2025
Location: IL, US
Company: Jeld-Wen Inc.
JELD-WEN is currently seeking a Customer Service Coordinator to join our growing team.
The Opportunity
The Customer Service Coordinator works in a fast paced, high volume call center and is responsible for receiving and resolving customer inquiries in a timely manner.
This is a remote position. You may be based out of any location.
What You Will Do
JELD-WEN Holding, Inc. (NYSE: JELD) is a leading global designer, manufacturer and distributor of high-performance interior and exterior doors, windows, and related building products serving the new construction and repair and remodeling sectors. Based in Charlotte, North Carolina, the company operates across North America and Europe. Our associates are dedicated to bringing beauty and security to the spaces that touch our lives through our market-leading product brands across the world. The JELD-WEN family of brands includes JELD-WEN® worldwide, LaCantina® and VPI™ in North America, and Swedoor® and DANA® in Europe. For more information, visit corporate.JELD-WEN.com or follow LinkedIn.
JELD-WEN has been named by Forbes as one of ‘America’s Best Employers’ and by Newsweek as one of the ‘World’s Most Trustworthy Companies’.
What We Offer
Investing in People is one of our Core Values, we strive to attract & retain great people! As such, JELD-WEN offers competitive compensation & benefits packages. Employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees will accrue up to 15 days’ vacation leave annually and receive ten paid holidays throughout the calendar year. Employees can also enroll in the following company benefit programs including, 401k Retirement Savings Plan, Prescription Drug Plan, Flexible Spending Account (FSA), Health Reimbursement Account (HRA), Employee Assistance Program (EAP), Tuition Reimbursement, and Employee Discount Program.
Expected pay for this role is between $19.76 to $23 per hour and is based on experience and qualifications.
JELD-WEN is an equal employment opportunity employer and does not tolerate discrimination, harassment, and/or retaliation based on individuals’ physical traits, beliefs, and/or other characteristics that are protected under applicable laws.
JELD-WEN does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
Apply now »
Find Similar Jobs:
Customer Support-GB, Customer Support
Search by Location
Select How Often (in Days) To Receive An Alert:
Create Alert
Select How Often (in Days) To Receive An Alert:
Customer Service Coordinator
Apply now »
Date: Jan 21, 2025
Location: IL, US
Company: Jeld-Wen Inc.
JELD-WEN is currently seeking a Customer Service Coordinator to join our growing team.
The Opportunity
The Customer Service Coordinator works in a fast paced, high volume call center and is responsible for receiving and resolving customer inquiries in a timely manner.
This is a remote position. You may be based out of any location.
What You Will Do
- Develop a thorough understanding of JW products, operations, websites, and literature to add value to and assist customers.
- Address customer inquiries that come into the customer service department by phone, web/email, mail, fax, chat, or Social Media by providing courteous and prompt responses
- Process basic order requests per departmental guidelines (i.e. change orders)
- Maintain a thorough understanding of the JELD-WEN customer(s) and their needs to professionally resolve and/or manage customer situations with a goal of first contact resolution.
- Escalate non-routine issues outside of knowledge scope to appropriate supervisor/manager.
- Interpret warranty conditions and issues.
- Update management on customer developments/issues
- Use appropriate data systems to track contacts and inquiries.
- Interface with the proper facility to bring resolution to customer issues.
- Report to department manager any areas that do not meet service expectations.
- Assist department manager with departmental process improvements.
- Other duties may be assigned
- Associate degree from an accredited institution required (years of experience will be considered); Bachelor’s degree preferred.
- 2 - 3 years related experience and/or training
- Titan, Doclink, or SAP experience a plus
- 2 - 3 years Customer Service experience with demonstrated product knowledge.
- Intermediate skill in Microsoft Office applications
- Ability to handle escalated customer service situations.
- Ability to manage escalations and resolve problems in a timely manner.
- Passionate about providing the exceptional customer experience.
- Ability to quickly learn new software, systems or processes.
- Strong communication skills (verbal and written)
JELD-WEN Holding, Inc. (NYSE: JELD) is a leading global designer, manufacturer and distributor of high-performance interior and exterior doors, windows, and related building products serving the new construction and repair and remodeling sectors. Based in Charlotte, North Carolina, the company operates across North America and Europe. Our associates are dedicated to bringing beauty and security to the spaces that touch our lives through our market-leading product brands across the world. The JELD-WEN family of brands includes JELD-WEN® worldwide, LaCantina® and VPI™ in North America, and Swedoor® and DANA® in Europe. For more information, visit corporate.JELD-WEN.com or follow LinkedIn.
JELD-WEN has been named by Forbes as one of ‘America’s Best Employers’ and by Newsweek as one of the ‘World’s Most Trustworthy Companies’.
What We Offer
Investing in People is one of our Core Values, we strive to attract & retain great people! As such, JELD-WEN offers competitive compensation & benefits packages. Employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees will accrue up to 15 days’ vacation leave annually and receive ten paid holidays throughout the calendar year. Employees can also enroll in the following company benefit programs including, 401k Retirement Savings Plan, Prescription Drug Plan, Flexible Spending Account (FSA), Health Reimbursement Account (HRA), Employee Assistance Program (EAP), Tuition Reimbursement, and Employee Discount Program.
Expected pay for this role is between $19.76 to $23 per hour and is based on experience and qualifications.
JELD-WEN is an equal employment opportunity employer and does not tolerate discrimination, harassment, and/or retaliation based on individuals’ physical traits, beliefs, and/or other characteristics that are protected under applicable laws.
JELD-WEN does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
Apply now »
Find Similar Jobs:
Customer Support-GB, Customer Support
Salary : $20 - $23
