What are the responsibilities and job description for the Dealer Technical Support Representative position at Jellyfish Lighting?
We are looking for a dealer technical support representative.
Temp to Hire
This person will be trained to be an expert on each Jellyfish Lighting product line; including products, specs, installation, and support. They will work directly with our dealer representatives and authorized dealers to provide support and technical assistance wide range of services including:
JOB DETAILS:
70% of the time fielding support calls, both inbound and outbound. This includes:
- Installation Support Calls
- Technical Support Calls
- RMA Support Calls
- These could also be on nights and weekends. (optional)
25% of the time you are providing training installation. This includes:
- Driving to Job Sites
- Climbing Ladders, Getting up on a roof
- Physically Installing
- Coaching and training on a job site
- Using tools to coach and train in the field and in an office setting
5% of the time you are in meetings
- Meeting with the dealer team
- Meeting with the engineering team
NOTE: We are a growing company. People who are capable of adapting to change are preferred.
GENERAL SKILLS AND KNOWLEDGE BASE:
The technical support side is heavy on
- Wiring diagrams
- Troubleshooting Low Voltage
- Troubleshooting electronics
- Overall System Understanding including Specs and Limitations
- Networking /WiFi Connections
- Clear communication and follow-through
- General home construction
- Good computer skills / Reporting
INSTALLATION TRAINING:
We have dealers come into town weekly for training. In the field, you will train the dealer how to install Jellyfish Lighting on a customer's home. A portion of this training is also done in a controlled environment in the office.
Job Type: Full-time
Pay: $20.00 - $23.00 per hour
Expected hours: 35 – 40 per week
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Ability to Commute:
- Draper, UT (Required)
Ability to Relocate:
- Draper, UT: Relocate before starting work (Required)
Work Location: In person
Salary : $20 - $23