VP, Client Management

Company Description

At Jellyfish, we believe in the power of diverse perspectives and inclusive collaboration. We welcome individuals who excel in collaborative, varied teams and value the unique contributions that each person brings to the table.

Jellyfish is a unique fusion of tech enthusiasts, creative minds, and data experts, all united to empower brands in their digital journey. Our passion for innovation and commitment to embracing diverse perspectives are at the heart of what we do. We excel at challenging the status quo, reinventing marketing norms, and crafting influential stories that resonate with global audiences. Join us in shaping a future where business growth and personal fulfillment go hand in hand.

Job Description

Reporting into the US Managing Director, we are looking for someone with a background in client management who can be a true partner to our clients, leading our teams in identifying client challenges, interpreting those briefs, and turning them into the best agency solutions.

Your daily role will focus on the US region, but they will collaborate with global stakeholders to bring to life our One Jellyfish approach.

The salary range for this position is $200,000 - $250,000

Key Responsibilities:

• As a VP, Client Management, you will manage the strategic leadership of your portfolio, ensuring you and the team strive for excellence on behalf of your clients.
• You will contribute to the success of Jellyfish through the leadership of your portfolio by setting the highest standards in client satisfaction and retention, plus service expansion across your portfolio. You will lead by example and mentor others.
• You will lead one or more of the most complex and/or important client(s) accounts at Jellyfish. You will collaborate with others to create client relationships.
• Seen by a client as the lead voice on an account, you will be a trusted advisor, working with C-level members of your accounts, unlocking the potential for growth within our client organization.
• You will work with the most senior levels of both Client and Jellyfish leadership to develop strategy, resulting in a significant positive impact to client results. Connecting with other departments/industry/global leads to developing innovative approaches to solving the trickiest of client business problems.
• Advocate, drive adoption of and support execution of CM practices across client teams and offering solutions to the Client Management team to improve the overall effectiveness and/or efficiency of the practice.
• As client lead, you will manage client commercial targets. Lead and facilitate the growth of portfolio clients' net revenue.
• You will help drive excellence for our clients, ensuring best-in-class delivery.
• Work alongside other senior leaders within the organization to drive the One Jellyfish proposition and creative community culture across the region.

Qualifications

• Someone with 15 years experience in client management at an agency, publication or brand
• At least 5-7 years management/team leadership experience
• Exceptional communication skills - oral and written. Excellent presentation skills and experience sharing new ideas with clients
• Social media subject matter expertise, from platform knowledge to development and successful execution of social media retainers and campaigns
• Ability to think big and develop long-term client and agency plans
• Keen attention to detail
• Ability to prioritize and effectively delegate and manage multiple jobs simultaneously
• Able to work well under pressure and in a fast-paced environment
• Agency experience a must

Additional Information

Join Jellyfish and experience a workplace where we prioritize your growth, celebrate your contributions, and empower you to tailor your work environment to suit your needs.

💰 Reward: You'll receive a loyalty salary increase on your Jellyfish anniversary, in addition to our company-wide annual bonus and 401k retirement plan.

🏥 Healthcare plans: Have peace of mind with our healthcare, vision and dental insurance, plus short and long-term disability and life cover.

💫 Custom Work Environment: Work remotely for up to 60% of your days and shape your day between 8am. and 6:30pm with flexible working hours.

📈 Growth, Your Way: Grow your career with one paid day each month for self-development and access to LinkedIn Learning with unlimited online courses.

👪 Family Support: Enjoy 14 weeks of paid leave for primary caregivers and 4 weeks of paid leave for secondary caregivers.

All your information will be kept confidential according to EEO guidelines.

Unfortunately, there has been an increase in fake recruiters impersonating Jellyfish and unlawfully using our brand name. If you are unsure if an email with a job offer you have received is genuinely from Jellyfish, or if you suspect any fraudulent activity, please report it to [email protected].

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