PC Technician

GENERAL SCHEDULE

• Mon-Friday 8 am to 5 pm; weekends & evenings as necessary
• Minimal travel required

ROLE AND RESPONSIBILITIES:

• The Information technology (IT) support technician will provide technical advice and support to help people use computer software and hardware effectively.
• Work affords significant opportunity to act independently on assigned tasks. Duties are performed under minimal supervision.
• The IT Support Technician administers and maintains information technology systems (including PC and LAN equipment).
• Provides IT operations functions to offices for the organization’s standard hardware, software and voice/data network solutions.
• As appropriate, provides escalated on-site support of hardware, software and network connectivity issues.
• Acts as the primary point of communication between IT and operating, business and functional units.
• Performs local administration and operations functions as appropriate in accordance with standards, policies and procedures.
• Monitors security compliance in accordance with IT standards, policies and procedures.
• Responsible for maintenance of systems documentation such as IT operations manuals.
• Provides new staff with PC/account setup and orientation.
• Accountable for the IT portion of new office setups, office expansions, etc. This includes relocation and/or installation of voice/data communications solutions, LAN and PC equipment.
• Responsible for monitoring data backups in offices to ensure that they are completed on a regular basis.
• Other duties as assigned.

KNOWLEDGE/SKILLS:

• Knowledge of current trends in the specific field.
• Demonstrated experience with standard software applications, including MS Office, Windows.
• Ability to use advanced computer functions including navigating the Internet.
• Familiarity with support and troubleshooting of personal computers.
• Training ability/experience a plus.

COMPLEXITY/PROBLEM SOLVING:

• Analyze situations, evaluate alternatives, and implement solutions within standards (where applicable).
• Interpret guidelines and analyze factual information to adapt or modify processes in response to changing circumstances.
• May act as a resource to others to solve problems.

COMMUNICATIONS/INTERPERSONAL CONTACTS:

• Work and communicate with a wide range of people – peers, vendors, the public, staff members including program leadership, and others.
• Consistently demonstrate professional, positive, and approachable attitude/demeanor and discretion.
• Demonstrate sensitivity in handling confidential information.
• Formulate and clearly communicate ideas to others.

WORKING CONDITIONS/PHYSICAL EFFORT:

• Work requires ability to lift 20 to 50 pounds on a regular basis.
• Willingness to work flexible hours.
• Ability to work under stress during peak workload periods.

REQUIRED SKILLS:

• Information Technology: 1 year
• Driver's License
• Ability to work independently prioritizes responsibilities, meet deadlines, and work well under pressure.
• Knowledge equivalent to high school plus additional broad specialized training equal to 2 years college or industrial standard certifications(like CompTIA)
• Associate's Degree 1 - 3 years of experience required
• High school diploma or general education degree (GED) required.
• At least 3-6 months related experience and/or training; or equivalent combination of education and experience.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Ability to Relocate:

• Tiffin, OH: Relocate before starting work (Required)

Work Location: In person

Salary : $20 - $25