Account Manager

Position Summary

The Account Manager position requires you to provide superior customer service through multiple channels (phone, email, walk-ins, website, etc.). This position is responsible for assisting the sales representatives and being an essential point of contact for our customers. This role is essential in supporting the sales team members as you will be assisting customers directly by generating quotes, speaking with manufacturers and creating reports on behalf of the sales representatives.

Essential Duties and Responsibilities

· Answer/Transfer phone calls and emails promptly to appropriate parties and delivering detailed messages

· Generate quotes with detailed information, placing orders and maintaining customer profiles within CRM

· Resolve customer issues quickly to retain customer satisfaction and loyalty

· Assist customers within the showroom and process orders on the sales floor as needed

· Process customer payments upon call-in or email

· Exhibit urgency in tracking, troubleshooting and placing customer orders and communicating information

· Follow up with customers on backorders and past sales to add a human element during the sales cycle

· Assist sales representatives with contacting vendors/manufacturers for purchase orders

· Troubleshoot with customers on products and find alternatives

· Assist sales representatives with customer inquiries and follow-ups

· Increase sales by cross-selling, up-selling and promoting marketing campaigns.

· Work as a team to meet sales goals

· Always represent Jendco professionally and positively

· All other duties as assigned.

Education and Experience

· Industrial background within B2B Sales preferred

· Experience working in a small to mid-size company

· Ability to work independently within a fast-paced team environment

· Positive attitude and strong work ethic

· Professionalism and ability to work with different personalities

· Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and Google Suite (Gmail, Sheets, Slides, Forms, Docs) at an intermediate to expert level

· Strong time management skills

· Exceptional verbal and written communication skills

Physical Requirements:

The following physical activities described are a representation of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

While performing the functions of this job, the employee is continuously required to talk or hear; frequently required to sit; and occasionally required to stand, walk, use hands to finger, handle or feel and reach with hands or arms. The noise level in the work environment is usually moderate.

I have read this job description (or had it read to me) and I fully understand all of my job duties and responsibilities. I am able to perform the duties and responsibilities as outlined, with or without a reasonable accommodation. I understand that my job duties and responsibilities may change on a temporary or regular basis according to the needs of my location or department, and if so, I will be required to perform such additional duties and responsibilities. If I have any questions about my job duties not specified in this description that I am asked to perform, I should discuss them with my immediate supervisor.

Employee signature below constitutes the employee’s understanding of the requirements, essential functions and duties of the position.

Job Type: Full-time

Pay: $52,500.00 - $57,500.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental Pay:

• Commission pay
• Performance bonus
• Yearly bonus

Work Location: In person

Salary : $52,500 - $57,500