Information Technology Manager

OVERVIEW

Jenkins Restorations upholds a vision to be the restoration firm of choice in existing and future markets while upholding Biblical values. The Information Technology (IT) Manager reports to the CFO with accountability for providing excellent service to our employees. The IT Manager is responsible for overseeing all aspects of our IT infrastructure, ensuring that systems, networks, and technology solutions run smoothly and efficiently. This role involves managing a team of IT professionals, coordinating IT projects, and ensuring the security, reliability, and scalability of our systems and services. This individual should embody Jenkins Restorations core values, including, Can-do Attitude, Excellent Execution, Do the Right Thing, Actions of a Servant, and Responsible Stewardship (C.E.D.A.R).

JOB RESPONSIBILITIES for the IT Manager:

Leadership and Team Management:

• Lead and manage the IT team, providing direction, training, and support.
• Foster a collaborative and productive team environment, promoting continuous learning and growth.
• Conduct performance evaluations and provide feedback to team members.

IT Infrastructure Management:

• Manage the installation, configuration, and monitoring of servers, network devices, and cloud solutions.
• Ensure all technology infrastructure is running at peak performance.

Project Management:

• Lead IT projects from planning through to completion, ensuring deadlines, budgets, and goals are met.
• Work with stakeholders across departments to define technology requirements and solutions.
• Ensure proper testing and deployment of new systems or software.

Cybersecurity:

• Regularly monitor network security and respond to potential threats or breaches.
• Manage backup and disaster recovery solutions to minimize system downtime.

End-User Support:

• Provide technical support and guidance to employees, troubleshooting hardware and software issues.
• Develop and implement IT training programs for staff on the use of technology tools and software.

Compliance and Documentation:

• Maintain documentation for IT systems, policies, procedures, and user manuals.

Education: Bachelors degree in Computer Science, Information Technology, or a related field. Masters degree or certifications (e.g., ITIL, PMP) is a plus.

Experience: Minimum of 5 years of experience in IT management or a related role, with at least 2 years in a leadership position.

Technical Skills:

• Strong knowledge of IT systems, networks, cloud technologies, and cybersecurity practices.
• Experience with project management software and tools.
• Familiarity with IT compliance standards and industry regulations.

Soft Skills:

• Excellent leadership, communication, and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Ability to prioritize tasks and manage time effectively in a fast-paced environment.

LANGUAGE SKILLS:

The IT Manager must possess the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Demonstrate the ability to write routine reports, correspondence, and the ability to speak effectively to customers and/or employees of organization in the English language.

TECHNICAL SKILLS:

To perform this job successfully, the IT Manager should have knowledge of industry related software be able to touch type and be familiar with software like Microsoft Office Suite (Excel, Word, Outlook, etc.); able to communicate via cell phone and appropriate apps.

REASONING ABILITY:

The IT Manager should possess the ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. They should also have the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form in the English language.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT:

[While performing the duties of this job, the employee is regularly exposed to outside weather conditions. The employee is also frequently exposed to moving mechanical parts and high, precarious places. The IT Manager is occasionally exposed to wet and/or humid conditions; fumes or airborne particles; toxic or caustic chemicals; risk of electrical shock and vibration. The noise level in the work environment is usually moderate. Appropriate safety equipment is furnished.]

OR

[The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The environment is a professional office setting. The noise level in the work environment is usually moderate.]

SUPERVISORY RESPONSIBILITIES:

This position has supervisory responsibilities.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.