District Director

Description

JOB SUMMARY

The District Director oversees all aspects of operations for the assigned branches within their district. A district will typically have a mix of new and existing branches. The District Director has a primary focus on building business for the existing and new branches and holding General Managers accountable to accomplishing goals and developing their teams. This person provides tactical oversight to their teams to ensure continuity of service excellence to all of Jenkins’ customers. The District Director coaches the branch leaders to provide excellent service and is the point of escalation when needed. This position focuses on “delivering the promise” that we make to our customers – primarily at the branch level.

ESSENTIAL DUTIES AND RESPONSIBILITIES for the District Director:

• Lead assigned General Managers in planning and implementation of strategies and tactics required to fulfill branch objectives, particularly in assuring sales and earnings growth
• Develop a plan for ensuring that branch/GM goals are met with respect to line items below and proactively resolve issues:
  • Annual revenue (top line) – as defined in Fall Planning
  • Gross Margin – as defined in Fall Planning
  • EBITDA – as defined in Fall Planning
• Monitor branch financial reports to ensure budgetary compliance with goals
• Develop, recommend, and implement policies and procedures for the region – in alignment with peers - to ensure maximum revenue and profit Interface with existing clients to ensure client satisfaction and retention, particularly for escalated issues
• Interface with existing clients to ensure client satisfaction and retention, particularly for escalated issues
• Train, motivate and develop teams to achieve a high level of morale and efficient use of human resources while meeting revenue goals
• Oversee the preparation of and adherence to training sessions and presentations on performance, quality, safety and people operations
• Use financial reports of the region to ensure budgetary compliance with goals and create plans to improve as needed
• Hold General Managers accountable for completing all daily, weekly or monthly reports on a timely basis meeting all deadlines
• Recruit for both district and branches to assist in developing talent following Jenkins’ University training, positioning employees to lead new markets for the organization
• Visit branches regularly to inspect operations and ensure compliance

• Proactively oversee Accounts Receivable and collections for optimal recovery of funds
• Ensure ongoing compliance with all applicable state and federal regulations as well as Company policy and Accreditation Standards

• Professionally represent Jenkins in the marketplace

• All other duties as assigned

Qualifications