What are the responsibilities and job description for the Project Support Specialist position at Jenkins Services Group?
JOB SUMMARY
This is a non-exempt position. The person in this role receives, distributes, and tracks all incoming repair claims through program and non-program sources. He/she will also be responsible for complete and accurate data entry (new jobs) for all assigned offices. This position will support their assigned branch with document processing, weekly reporting, etc. This person must keep open & continuous communication with branch employees, managers, etc. This position will require occasional holidays, occasional Saturdays and overtime as needed.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Duties will include, but are not limited to:
Responsible for assisting Project Managers with DocuSign document shipment to customers
Upload documents into Dash (work authorizations, waivers, etc.)
Responsible for weekly reporting for POMS, Job Track, Daily Xact Report, Alacrity etc.
Answer requests from TPAs, adjusters and Branch Managers about the status of scheduling/customer contacted.
Assist PM with job notes, updates and calendar reminders
Utilize PM Job notes to update job control points like start and completion dates.
Correct and resubmit/supplement estimates for project managers as needed.
A second point of contact for homeowners when project managers are out of the office
Assisting the LL Project Managers with work order creation and delivery to sub-contractor.
Create change orders as specified by the project manager.
Complete all accounting items for Project Managers: Invoicing, budgeting, deductible payments and subcontract numbers
Mortgage Check packet creation
Online permitting processing
Assist with Lien paperwork as needed
Responsible for Contractor Connection TPA billing.
General office care: ordering supplies, dumpster removal, and organizing luncheons as needed.
Connect with clients to check in on DocuSign signature, payments via credit card as well as send out customer surveys to the clients via our TPA portals and google.
Other duties as assigned with approval from the Department Head of Operational Support
SUPERVISORY RESPONSIBILITIES:
This position has no supervisory responsibilities.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE:
Applicant must possess a high school diploma. Six months to one-year related customer service experience and/or training; or equivalent combination of education and experience.
ORAL COMUNICATON:
Must have a pleasant and friendly mannerism in the office and contact with customers on the telephone.
LANGUAGE SKILLS:
Must possess the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Demonstrate the ability to write routine reports, correspondence and the ability to speak effectively to customers and/or employees of organization.
COMPUTER SKILLS:
To perform this job successfully, an individual should have knowledge of database, Internet, spreadsheet, and word processing software.
PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work environment is a professional office setting. The noise level in the work environment is usually moderate.
