Service Advisor

At Jenkins and Wynne Ford, we are looking for a customer-oriented Service Advisor for our service department. Advisors are responsible for checking in customers, scheduling appointments, and providing their customers with reliable status updates. Service advisors work closely with our Ford Certified technicians to ensure the customer is given reliable information about their vehicle. They also arrange loaners for our customers if needed. 

We are looking for someone who has an upbeat personality, someone who is willing to go above and beyond for their customers, has the ability to multitask, and perform expedited follow up.

Must be comfortable working on your feet for long periods of time. 

Service Advisor Responsibilities:

• Greet customers promptly

• Obtain customer and vehicle information

• Clearly report all vehicle symptoms to the technician as described by the customer

• Determine and recommend maintenance base on age, mileage and history of vehicle

• Prepare a complete and accurate estimate of cost for labor and parts

• Establish follow up time, and stick to follow-up promises 

• Monitor the progress of each vehicle throughout the day, and update customers frequently

• Verify that the final invoice reconciles with the work performed on the repair order

• Explain all completed work and charges to customers

Service Advisor Requirements:

• Previous experience at a Ford dealership is a plus

• Ability to identify the problem quickly

• Knowledge of automobiles

• Proven record of achieving exceptional customer satisfaction

• Past experience as a service advisor, assistant lane manager or service consultant

• Very energetic personality 

• A desire for a long-term career with a growing organization

• Personal and professional integrity

• Computer skills and willingness to learn new programs

• Ability to learn new technology and repair and service procedures and specifications

• Minimum of 1 year in service department

• Ability to lift 50 pounds and work on your feet for extended periods of time

• Ability to work in a fast-paced environment

• Basic computer skills

• Positive, friendly attitude 

• High school diploma or equivalent