Confidential Search : Customer Success Manager / Sales Engineer
Who Are We?
We are a VC-backed, fast-growing tech company with a product that has been used by over 1.8 million engineers worldwide . Our platform has historically been profitable due to strong customer traction , and we have recently raised our first round of venture funding to integrate AI and scale globally .
What's in It for You?
- Competitive salary $120,000 - $170,000 annually
- Hybrid work model (3 days in-office, Silicon Valley)
- High-impact role in a rapidly growing, well-funded startup
- Work directly with global electronic component suppliers to drive digital transformation
- Opportunity to shape the customer success function and contribute to company growth
- Comprehensive benefits , including :
90% health coverage (50% dependents)
100% dental coverageUnlimited PTO policyWhy Us?
Our culture is built on speed, innovation, and customer obsession. We are :
Snappy Action-oriented, responsive, and fast-moving.Magic Focused on delivering a seamless, engaging customer experience.Dive Deep Committed to scientific rigor and industry expertise.Adaptable Judgment Able to balance speed and precision, knowing when to be scrappy and when to focus on details.What Will You Do?
As a Customer Success Manager , you will play a key role in driving growth, renewals, and expansion within our global customer base of electronic component manufacturers . You will guide clients through digital transformation , helping them establish a strong presence in the engineering community.
Key Responsibilities
Onboarding & Adoption Lead new customers through a seamless onboarding process, providing training and support to maximize platform adoption.Relationship Management Build and maintain strong, long-term relationships with key stakeholders, serving as a trusted advisor.Customer Advocacy Gather customer feedback and feature requests, collaborating with product and development teams to drive improvements.Renewals & Expansion Identify opportunities for upselling and expansion, ensuring high renewal rates by demonstrating ongoing value and ROI.Technical Support Act as a technical resource for customers, troubleshooting issues and working with engineering teams to provide solutions.What Will You Need?
4 years of experience in a customer-facing role (customer success, account management, or technical support), ideally in a SaaS or technology company .Technical Aptitude Ability to quickly grasp and articulate complex technical concepts related to our platform. Experience in electrical engineering or related fields is a plus.Strong Communication Skills Ability to effectively explain technical concepts to both technical and non-technical audiences .Customer-Centric Mindset A passion for delivering exceptional customer experiences and proactively identifying customer needs.Analytical Skills Comfortable analyzing data to track customer health, identify trends, and generate insights.Collaborative Spirit Ability to work cross-functionally with sales, product, and engineering teams to achieve shared goals.Work Environment
This is a hybrid role that requires in-person work three days a week in our Silicon Valley office, plus travel every other month.
Salary : $120,000 - $170,000
