Acupuncture/Wellness Center Office Coordinator

About J. Layne Acupuncture & Wellness:

Be part of a dynamic team that has a holistic approach to medicine. In 2013, Jennifer opened the practice with the goal of providing gold standard care. For over a decade, we’ve been working towards that goal by building a team of wellness specialists, and a unique approach to healthcare that focuses on positively impacting our patients’ lives. We are aimed at a complete patient experience by offering comprehensive care under one roof.

Office and Patient Care Coordinator

JLAW is looking for a high energy individual with exceptional customer service skills and the ability move swiftly managing patient arrivals and departures.

This person must be able to adapt to a fast-paced environment with changing priorities and be a liaison between providers and the patients.Responsibilities (Other duties may be assigned):

• Cleaning treatment rooms between patients on multiple floors of a 3 story building
• Assist in the day-to-day operations of a high-volume multi-specialty practice
• Answer incoming patient call volume
• Meet and greet patients, verify insurance eligibility and demographics.
• Process patient arrivals quickly and efficiently
• Collect payments from patients
• Assist with scheduling and confirming appointments
• Deliver exceptional customer service through phone, email, text and in person
• Think creatively about ways in which we can optimize each customer’s experience and brainstorm with management
• Maintain & build new customer relationships
• Manage patient treatment rooms before and after care. Sanitizing rooms and carrying out covid19 cleaning protocol.

Desired Skills and Experience

• Motivated and enthusiastic team player
• Professional and confident communication style
• Ability to move quickly on your feet
• Multi-task and communicate effectively in a fast-paced environment

EXPECTATION OF STAFF:

*Personality plus! Outgoing, fun and professional people skills a must*

Adheres to company policy and procedures; performs duties as workload necessitates; maintains a positive and respectful attitude; communicates regularly with manager about department issues; demonstrates flexible and efficient time management and ability to prioritize workload; consistently reports to work on time prepared to perform duties of position; meets department productivity standards

*NO PERSONAL CELL PHONE USE ALLOWED WHILE WORKING*

PHYSICAL REQUIREMENTS:

While performing the duties of this job, the employee is frequently required to walk, stand, sit; use hands to handle objects, tools or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear. 

The employee can regularly lift and/or move up to 40 pounds. 

Specific vision abilities required by this job include close vision, distance vision, and depth perception.

Candidates MUST be able to quickly move up and down 3 flights of stairs.

Potential days: TU//WED/TH/

APPROX 15-20 hours per week