What are the responsibilities and job description for the Customer Service Associate position at JENNOSA POOLS INC?
About the Role
Our Customer Service Associate is responsible for handling incoming customer service calls, performing follow-up calls and emails, data entry and other tasks necessary to ensure customer satisfaction. You would act as a customer liaison to assist with scheduling and providing product information. You will research and provide product details to customers and resolve any concerns that our customers might face with accuracy and efficiency. You would listen to or read about customer problems and complaints and suggest solutions. In some cases, customer support representatives might refer customers to supervisors, especially when handling complex issues or situations.
Primary responsibilities include
· Process incoming customer orders via phone, email, etc.
· Handle customer complaints, provide appropriate solutions and follow up to ensure resolution. Keep records of customer interactions.
· Be able to schedule customers according to location
· Understanding of Long Island Geography
· Must have at least 5 years of experience
Ideal Candidate Qualifications include
Candidates should have excellent people and communication skills and be able to provide problem solving solutions to issues. Candidates should have great computer skills and be able to multitask. This position can be demanding, fast paced and high pressure during our busy seasons.
Salary and Benefits
Pay range this position is $20 to $30 per hour depending on experience. Typical workdays start at approximately 9:00 am and generally conclude at 5:00 pm but could be extended during seasonal peaks or as the workload requires. Earlier start times and weekend hours may be required.
We offer a competitive benefits package including paid time off, paid holiday time, 401k
About our Team
Our staff are at the heart of the company, and we value teamwork, integrity, and positive energy. We know that our overall success depends upon the success of each of our team members. We are always searching for talented employees at every level and anticipate even greater needs in the future. Great talent makes good business, and this is true for us as well. We offer an opportunity for your talent to be recognized and to grow.
Send resume to: michele@jennosapools.com
Job Type: Full-time
Pay: $20.00 - $30.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Paid time off
Shift:
- Day shift
Work Location: In person
Salary : $20 - $30