What are the responsibilities and job description for the Client Relations Manager - Automotive position at Jeno's Auto Service?
Job Summary
Established Auto Service shop in Littleton Colorado is looking for a full time Service Writer with 3 to 5 years of experience. Pay ranges from $55,000 to $60,000 plus commission, based on experience. Our remodeled state of the art shop is rapidly growing. We are family owned in our 42nd year of business and one of Littleton’s busiest auto shops. We pride ourselves in the quality of our work and our satisfied customer base.
We are seeking a dedicated and detail-oriented Service Writer to join our automotive service team. We are looking for a skilled, motivated, team player with a good attitude and good customer communication. The ideal candidate will serve as a vital link between our customers and service technicians, ensuring that all vehicle maintenance and repair needs are accurately communicated and efficiently handled. This role requires strong organizational skills, excellent customer service abilities, and a solid understanding of automotive services.
You will be responsible for working to educate and work with customers on the maintenance of their vehicle to extend the life of their car. Your role will be key in creating a first impression of our shop as one of main points of contact for clients. You will be responsible for selling recommended work and be the intermediary between our technicians and the client.
Continues free training and upgrading of skills is something that is very important to us.
Duties
- Greet customers promptly and professionally, assessing their vehicle service needs.
- Document customer concerns and relay information to service technicians for accurate diagnosis.
- Prepare detailed service estimates and invoices for customers, ensuring transparency in pricing.
- Schedule appointments for vehicle maintenance and repairs, managing the service calendar effectively.
- Maintain communication with customers throughout the service process, providing updates on progress and any additional work needed.
- Transmit work orders to technicians and ensure timely completion of services.
- Assist in managing inventory levels for automotive parts and supplies related to vehicle maintenance and repairs.
- Promote additional services such as tire service, brake repair, and diesel engine repair based on customer needs.
Skills
- Strong knowledge of automotive service management practices, including vehicle maintenance protocols.
- Proficiency in automotive sales techniques with the ability to upsell services effectively.
- Familiarity with various automotive systems including tire service, brake repair, and diesel engine repair.
- Excellent communication skills for effective interaction with customers and team members.
- Ability to work collaboratively with service technicians to ensure high-quality service delivery.
- Strong organizational skills to manage multiple tasks efficiently in a fast-paced environment.
- Previous experience as a Service Writer or in a similar role is preferred but not mandatory.
Join our team as a Service Writer where your expertise will help us provide exceptional automotive care while enhancing customer satisfaction!
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- Health insurance
Shift:
- 10 hour shift
Ability to Commute:
- Littleton, CO 80123 (Required)
Ability to Relocate:
- Littleton, CO 80123: Relocate before starting work (Preferred)
Work Location: In person
Salary : $50,000 - $60,000