What are the responsibilities and job description for the Bilingual Support Specialist position at JENOPTIK Smart Mobility Solutions?
We are seeking an experienced Bilingual Support Specialist to join our team at JENOPTIK Smart Mobility Solutions.
This is a unique opportunity for a motivated individual who is fluent in English and Spanish to make a real impact in the field of customer service.
The key responsibilities of this role include:
- Monitoring service request workflow (Fresh Desk Tickets)
- Assisting with processing of backlog and incoming service requests within the department
- Assisting with data entry based on need and workload
In addition to these responsibilities, the successful candidate will be expected to:
- Guide/assist with the creation, maintenance, validation, and communication/use of Knowledge Management Materials
- Assist in special assignments and projects as needed
- Review outgoing transactions for accuracy, identify, document, and correct errors
We encourage all qualified candidates to apply for this exciting opportunity.
