Overnight IT Specialist (7pm-3am EST)

Company Overview

At Jensen Hughes, we lead with our Purpose Principles and value our people. Across our global partnership of experts, clients, and communities, we are recognized worldwide for our leadership in fire protection engineering, a legacy of responsibility we have advanced with pride since 1939. Today, our expertise extends broadly across closely related risk management fields — from accessibility consulting, risk and hazard analysis, process safety and forensic investigations to security risk consulting, emergency management and digital innovation. As we champion best practices, set industry standards and support communities with innovative solutions, we are making the world a better place.

We believe that creating and sustaining a culture of trust, integrity and professional growth fundamentally includes a sustained commitment to Diversity, Equity, and Inclusion.

At Jensen Hughes, diversity is ingrained in our culture -- we accept people for who they are, regardless of age, disability, gender identity, gender expression, marital status, mental health, race, faith or belief, sexual orientation, or socioeconomic background. Our differences and uniqueness are celebrated and reflected in our wide range of Global Employee Networks.

Job Overview

Shift: 7:00 PM – 3:00 AM (Eastern Time Zone)

Jensen Hughes is seeking an experienced IT support professional to provide overnight support to our operations teams worldwide. This fully remote position requires a dedicated professional to provide high-quality technical assistance during our overnight hours (7 PM - 3 AM ET). The ideal candidate will be comfortable troubleshooting technical issues, offering clear solutions, and providing excellent customer service while working independently.

Responsibilities

• Remote and local installations and upgrades of enterprise software and hardware, including networking equipment.
• Responding to user requests including, but not limited to:
• Troubleshooting hardware and software on PCs
• Software installations
• Password resets
• User account management
• Mobile device troubleshooting, setup, and MDM enrollment.
• Identify, document, and escalate recurring issues or potential system improvements to the I T Team Leads.
  

Requirements and Qualifications

• Extensive proven experience in administering and troubleshooting Windows 10 – Windows 11 in a Microsoft Active Directory environment.
• Experience managing users and resources in Office 365.
• Experience supporting a mixed local and remote user base with remote control software and working with remote teammates across multiple offices.
• Basic troubleshooting TCP/IP, DNS, DHCP, LAN, WAN, and VPN issues.
• Strong troubleshooting and analytical skills to resolve problems with sometimes unfamiliar or specialty software.
• Exposure to and understanding basic SCCM and Cloud based architecture (Azure/Entra) highly desired.
• Experience with Intune and Autopilot
• The ability to undertake work independently whilst working effectively with colleagues at all levels
• Effective Communication skills and fluency in English language. Additional languages are an advantage but not essential.
• Confidence to take initiative while respecting wider team/company protocols.
• Experience working for a global matrixed organization preferred.
  
  

Please note that the salary range provided is a good faith estimate for the position at the time of posting and not a guarantee of compensation. Final compensation may vary based on factors, including but not limited to, responsibilities of the job, education, experience, knowledge, skills, and abilities, geographic location, internal equity, alignment with market data.

Jensen Hughes offers a competitive total rewards package, which includes a 401(k) with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the positions."

National Pay Range

$60,000—$100,000 USD

Jensen Hughes is an Equal Opportunity Employer. Qualified candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

The security of your personal data is important to us. Jensen Hughes has implemented reasonable physical, technical, and administrative security standards to protect personal data from loss, misuse, alteration, or destruction. We protect your personal data against unauthorized access, use, or disclosure, using security technologies and procedures, such as encryption and limited access. Only authorized individuals may access your personal data for the purpose for which it was collected, and these individuals receive training about the importance of protecting personal data. Jensen Hughes is committed to compliance with all relevant data privacy laws in all areas where we do business, including, but not limited to, the GDPR and the CCPA. Additionally, our service providers are contractually bound to maintain the confidentiality of personal data and may not use the information for any unauthorized purpose.

• Policy on use of 3rd party recruiting agency for direct placements
  
  

Jensen Hughes will occasionally augment a recruiting search through agencies for certain positions when business conditions warrant. Jensen Hughes will not accept resumes, inquiries or proposals from recruiting agencies as an acceptable method to consider a candidate. 3rd party recruiting agencies must sign a standard Jensen Hughes agreement after being evaluated and accepted by a Human Resources or Talent Acquisition manager, or member of the talent acquisition team. Hiring managers and employees of Jensen Hughes are not authorized to accept resumes, engage in fee-based searches through recruiting firms or sign a search agreement. Please note this policy does not apply to "staffing firms" or firms that are involved with hiring temporary staff. Any recruiting agency interested in being considered may contact our recruiting team at jensenhughesrecruiting.com.