Bike Mechanic

Description

Location: Corona Bike Shop | Jenson USA

Reports To: Retail Manager

Hours Required: Full-time, Non-Exempt

Schedule: Weekends Required

Compensation: $19 - $22 per hour

The Job

Located in Corona, we are a retailer of all things bike – mountain, road, e-bike, you name it. Our product offering makes for a unique work environment. Our Retail Team is the primary link between Jenson USA and our customers. You can expect an easy-going, welcoming and flexible atmosphere with good people.

Applicants for this position should have a strong interest and passion for bicycles, as well as prior mechanic experience inside the bicycle or lifestyle industry or expertise from a similar industry. This role is considered front of house and will be customer facing. In addition, Jenson USA maintains retail-focused operating hours; Saturday/Sunday work will be regularly scheduled.

Check out who we are here: jensonusa.com

The Benefits

We offer a variety of benefits and perks for full-time employees, including: 

• Medical Insurance: 100% paid employee only, no cost to you. If you have other qualifying coverage, you may receive a $150 monthly stipend. If you are out of network, additional costs may apply.
• Time Off: 3 Weeks of Paid Time Off, 7 Paid Holidays and an extra day off to ride (Bike Day) awarded each year on your work anniversary.
• Employee Purchase Program: Access to purchase our full inventory at cost 3.5%.
• Retirement Plan: 401(k) Plan with 4% matching.
• Additional Insurance: Dental, vision, and supplemental insurance options
• Flexible Spending Accounts
• Professional Growth & Development Opportunities

Essential Duties and Responsibilities

Bike Mechanic Duties:

• Perform bicycle maintenance and repair services, including but not limited to tune-ups, overhauls, wheel truing, brake adjustments, drivetrain repairs, and suspension servicing.
• Assemble new bicycles with precision and attention to detail, ensuring they meet safety and performance standards.
• Diagnose and troubleshoot mechanical issues accurately and efficiently, providing customers with clear explanations and repair options.
• Maintain a clean, organized, and well-stocked work area, ensuring tools and equipment are properly maintained and calibrated.
• Stay up-to-date with the latest bike technologies, components, and repair techniques through continuous learning and training.

Service Writing:

• Greet customers warmly and professionally, assessing their bike service needs and providing accurate estimates for repairs and maintenance.
• Create detailed service tickets, documenting the work to be performed, parts required, and estimated completion times.
• Communicate clearly and effectively with customers regarding the status of their repairs, any additional issues discovered, and potential solutions.
• Ensure all service tickets are completed accurately and in a timely manner, maintaining transparency and customer satisfaction throughout the process.

Sales Floor Support:

• Assist customers on the sales floor as needed, providing knowledgeable advice on bike selection, accessories, and components.
• Collaborate with the sales team to ensure customers receive comprehensive support and a positive shopping experience.
• Participate in bike fitting sessions, helping customers find the right bike size and making necessary adjustments for optimal comfort and performance.
• Support inventory management by tracking and organizing bike parts and accessories in the shop.

Qualifications

• High school diploma or equivalent; certification from a reputable bike mechanic school is a plus.
• Proven experience as a bike mechanic in a retail or service-oriented environment.
• In-depth knowledge of bicycle components, repair techniques, and maintenance procedures.
• Excellent problem-solving skills and attention to detail.
• Strong communication and customer service skills.
• Ability to work independently and as part of a team in a fast-paced environment.

Physical ability to lift and handle bicycles and equipment of varying weights.

Physical Demands:

• Lifting and Handling: Frequently lift and handle bicycles and equipment weighing up to 50 pounds. Occasionally lift and handle heavier items with assistance.
• Standing and Walking: Stand and walk for extended periods, often for the majority of the workday.
• Bending and Kneeling: Regularly bend, kneel, and crouch to perform bike repairs and maintenance tasks.
• Manual Dexterity: Use hands and fingers to handle, feel, and operate tools and equipment. Perform fine motor tasks requiring precision and attention to detail.
• Reaching and Stretching: Reach overhead, and horizontally to access tools and equipment in various positions.
• Climbing: Occasionally climb ladders or step stools to retrieve items from high shelves or racks.

Skills/Abilities

• Adaptability - Demonstrates flexibility with change.
• Organization – Effectively manages time and the workspace.  Balances conflicting priorities to manage workflow, ensure completion of essential projects and meets critical deadlines.
• Proactive Anticipation of Needs – Addresses problems and acts to prevent them.  Utilizes analytical skills and broad understanding of the business to effectively interpret needs.
• Communication – Listens to understand the needs; speaks with confidence using clear and concise language, produces well thought-out professional correspondence that is free from grammatical and spelling errors.
• Service Oriented – Interacts professionally with leaders, clients, vendors and team members. Promptly responds to requests with accuracy and a courteous demeanor.
• Team Player – Works as a competent member of the team, willing to provide back-up support for others.
• Computer/Technical Savvy – Is proficient in using standard office equipment.  Demonstrates advanced proficiency by adapting to new technology and easily acquiring new technical skills.
• Judgement – Exhibits sound judgement and the ability to make reasonable decisions in the absence of direction.  Swiftly refers problems/issues to the appropriate person when necessary. 
• Initiative – Works effectively while asking for direction when needed.

Jenson USA is proud to operate as a drug-free workplace.  All new hires must complete a pre-employment drug screen and background check. 

Jenson USA is committed to Equal Employment Opportunity regardless of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.    

Rev. 01/29/2025

Qualifications

Salary : $19 - $22