What are the responsibilities and job description for the Field Service Engineer - NMR Instrumentation position at JEOL USA, Inc.?
JEOL is looking to train a motivated customer focused individual to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.
Essential Duties
* Travel to customer sites to install NMR (nuclear magnetic resonance) instruments at customer's facility, provide preventative maintenance, troubleshooting, and repair of instruments
* Review reports and documentation from customers and inspect malfunctioning instrument to determine nature and scope of problem
* Establish and maintain effective relationships with internal and external customers
* Manage customer expectations and refer complex issues to appropriate individuals
Requirements
* General problem-solving skills and go-getting attitude is a must.
* Excellent customer service skills
* AS/BS degree in Engineering, Physics, or Chemistry preferred.
* Hands-on technical experience with NMR, analytical instrumentation, RF electronics preferred
* Basic knowledge of principles of RF electronics
* Basic mechanical aptitude
* Requires a valid driver's license, passport, and 40-50% overnight travel
Apply Here
JEOL USA, Inc. is an Equal Opportunity/Affirmative Action Employer and values the strength diversity brings to the workplace. We consider all applicants without regard to race, color, religion, creed, national origin, citizenship status, gender, disability, genetic information, sexual orientation, veteran status, or any other legally recognized category. Applications from women, minorities, veterans, and individuals with disabilities are strongly encouraged.
We are committed to providing reasonable accommodation to applicants with disabilities. If you require reasonable accommodation in the application or hiring process, please include the nature of your request and preferred method of contact when applying.
